Rashmi Ranjan Barick
IT Support Engineer
Abu Dhabi
Summary of Career
1. Windows Operating system,Active Directory, Exchange server
2. Worked with AD (active directory) to create new user account and disable account.
3. Configure and support MS office 365, Skype for business, MS Teams
4. Manage Help Desk, SLA Priority of escalated calls
5. Proficient in troubleshooting on Win7/Win8/Win10 OS.
6. Manage IT inventory and IT equipment.
7. Cisco VOIP telephone basic configuration and troubleshooting
8. Procurement of IT related hardware/software through ERP system
9. Reviewed, analysed, and renewed all IT equipment contracts (i.e. - multi functional printers, ISP, security system, telephony).
10. Assist colleagues whenever necessary
Experience as System Adminstratotor
Oracle India
20 March 2012
13 June 2014
Roles& Responsibilities:
Maintaining 700+ systems & Laptops.
Solving the problems facing by the users. (Hardware/software)..
Configuring the network printer.
Configuring and maintaining mail (MS outlook).
Experience as System Adminstratotor
Juma Al Majid Group Of Companies
12 January 2015
24 November 2016
Completed MCSA, MCITP and ITIL courses.
Configuration and maintenance of Windows Server 2000/2003/2008/2012.
Installing, configuring & administrating windows servers.
Installing servers DNS, DHCP, MS windows, network services, Active Directory and peripherals.
User Account Management (AD Account creation, Termination, Password reset, Unlock)
Email account creation & termination, Mailbox hold, Device access (Office365)
Creation, Deletion, Modification of mail box for Distribution list & Shared Mailbox (AD & O365)
Virtual Machine Power on - Power off - Restart Activities
Installation and maintenance of Anti-virus in client devices.
Installation & Maintenance of corporate Desktops/Laptops.
Installation & Troubleshooting of Network & standalone Printers.
Configuring and maintaining all mail client MS Outlook.
Installation & troubleshooting of various Software programs.
Configuration of remote tools and enabling the support.
Proficient troubleshooting on client OS Win10/Win7/Win8.
Configuration of VPN Client application
Experience as IT Support Engineer
Technology Global Services
05 February 2017
12 August 2019
Installation of windows servers 2008/2012/2012R2
Proficient in troubleshooting on Windows OS.
Solving User Mail problem, like mails are not sending, mails are not coming, taking backup of MS outlook mail, outlook express, and restoring that mails.
Installing, configuring & administrating windows
Outlook configuration and mail backup.
Received helpdesk tickets from users on campus and delegated tasks to appropriate departmental personnel.
Expertly configured all office PCs to run at optimal levels.
Reviewed, analysed, and renewed all IT equipment contracts (i.e. - multifunctional printers, ISP, security system, telephony).
Assisted IT Manager on resolving server issues and server upgrades.
Trained employees on one-on-one basis for new software upgrades when necessary
Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.
Worked with AD (active directory) to create new user account and disable account.
Configure and support MS office 365, Skype for business, MS Teams.
Installation and configuration of MS Dynamic ERP system.
Installation & troubleshooting of various Software applications.
Troubleshooting of hardware and software for end-users.
Manage Help Desk, SLA Priority of escalated calls
Proficient in troubleshooting on Win7/Win8/Win10 OS.
Cisco VOIP telephone basic configuration and troubleshooting.
Procurement of IT related hardware/software through ERP system
Hand on experience of point of sale (POS) Micros machine.
Manage EMC application server and data backup.
Change management, modify and deployment of RVC's.
Experience on enterprise level, property level and RVC level
Bachelor 01 June 2004
BSC- Physics, Chemistry and MathOther 01 July 2008
Diploma in CivilBachelor 01 July 2004
BSC in Physics chemistry and math