Summary of Career

1. Over 13 years of experience in IT roles, including Team Manager, Senior Network Engineer, System Administrator, and Customer Support Executive, showcasing deep industry expertise and leadership skills

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2. Proven ability in information systems management, analysis, troubleshooting, documentation, hardware and software installation, and technical support for large-scale environments

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3. Significant hands-on experience with SQL Server database administration, particularly in managing clustered and high-availability production databases, disaster recovery planning, and security management

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4. Managed successful migrations and consolidations of complex server infrastructures, including upgrades and cluster setups for SQL and Windows servers in enterprise settings

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5. Recognised for creative problem-solving, strategic planning, and delivering cost-saving solutions—such as implementing VoIP to reduce telephony costs and integrating security measures across business operations

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6. Extensive networking background: revamped WAN/LAN infrastructures, led remote integrations, headed VPN-based extranet setups, and executed complex business relocations with minimal downtime

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7. Demonstrated proficiency with ITIL processes, software development life cycles, workflow design, network technologies, and telephony systems, including Asterisk-based dialers

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8. Holds a Bachelor of Science in Computer Science and professional certifications such as RHCSA (Red Hat Certified Linux Administrator) and MCSA (Microsoft Certified Systems Administrator)

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9. Excellent communication skills, fluent in multiple languages (English, Hindi, Urdu, Telugu), with a strong ability to interact with diverse teams and clients, and a reputation for client satisfaction and superior service delivery

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10. Directed a team of IT professionals for a 2000-person financial firm, handling all aspects of network administration, end-user training, technical support, vendor negotiations, and project management.

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