Khalid mohammed
Customer service executive
Dubai
Summary of Career
1. ffectively handling customer queries, and resolving them and sustaining customer satisfaction, ensuring to maintain bank identity and image via chat channel.
2. Proficiently answer customer inquiries regarding their accounts credit card and loans.
3. Handled escalated issues very well and worked to diffuse situations to ensure customer satisfaction on twitter / facebook.
4. Worked on customers live data. Responding promptly to customer enquiries via chat. • Need to be more careful while working on customers account. • Effectively handling customer queries, and resolving them and sustaining customer satisfaction, ensuring to maintain bank identity and image via chat channel.
5. Coordinating office activities and operations to secure efficiency and compliance to company policies.
6. Assist colleagues whenever necessary.
7. Responsible for the smooth and effective functioning of the store Dealings with cash & bank transactions.
8. Few that may be customer contacting for account maintenance, Address change, issuing debit cards, Refund fees, Closing Accounts, Issuing Bank statement , balance transfer.
9. Keeping up to date with all the company's products, services and procedures.
10. • Give all the information to customers about product regarding to its use, care and operation
Experience as Customer service executive
BANK OF AMERICA CONTINUUM INDIA PVT. LTD.
07 April 2012
14 May 2014
• Worked on customers live data. Responding promptly to customer enquiries via chat.
• Need to be more careful while working on customers account.
• Effectively handling customer queries, and resolving them and sustaining customer satisfaction, ensuring to maintain bank identity and image via chat channel.
• This process supports various business segments that would be involved in resolving customer queries and requests for credit card, Mortgage accounts and checking and saving accounts.
• Keeping up to date with all the company's products, services and procedures
• The capability of handling email, chat and transaction processin
Experience as Customer service executive
RAK Bank
17 August 2014
10 June 2019
• Effectively handling customer queries, and resolving them and sustaining customer satisfaction, ensuring to maintain bank identity and image via chat channel.
• Described promotional offers and used persuasive sales techniques to upsell services and/or convince clients to apply for additional banking services.
• Proficiently answer customer inquiries regarding their accounts credit card and loans.
• Provide outstanding assistance to customers with all their banking transactions and services.
• Handled escalated issues very well and worked to diffuse situations to ensure customer satisfaction on twitter / facebook.
• Assessed customer accounts and advised them on services and products for banking needs.
• Resolved customer questions and complaints and gave information on policies and regulations.
• Introduced customers to personal bankers and other departments about products and services.
• Excelled in meeting and exceeding daily goals.
• Provided confidential information to caller only after properly authenticating caller in accordance to set policy and procedures.
• Few that may be customer contacting for account maintenance, Address change, issuing debit cards, Refund fees, Closing Accounts, Issuing Bank statement , balance transfer.
Bachelor 01 June 2011
Bachelors in commerce and Accounting