Rahat
customer se
Sharjah
Summary of Career
1. Greet clients and visitors with a positive, helpful attitude.
2. Dealing with all enquiries and resolving any problems over the phone or in person.
3. Provides secretarial support to a Manager, and other designated personnel.
4. Dealing with number of different nationalities.
5. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
6. Keep records of customer interactions, process customers’ accounts n file documents.
7. Organizing the hospitality requirements for management meetings and presentations.
8. Sorting and distributing and replying to emails.
9. Maintaining the high presentation standard of the reception area.
10. Scheduling appointments.
Experience as Customer Service Executive
Sharaf DG LLC
20 July 2014
18 June 2019
Greet clients and visitors with a positive, helpful attitude.
Effectively manage large amount of incoming calls.
Provide accurate, valid and complete information by using the right method or tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customers’ accounts n file documents.
Follow communication procedures guideline n policies.
Dealing with number of different nationalities.
Enhancing the Brand image of Sharaf DG in front of the customers.
To write their suggestions, complains and products that are not available.
Providing feedback of walk-in customers to the management in order to enhance our services.
Provides secretarial support to a Manager, and other designated personnel.
Experience as Admin Support/Receptionist
Tcs Pvt LTD
01 February 2013
28 February 2014
Receiving all incoming calls and ensuring their distribution to the relevant employee.
Dealing with all enquiries and resolving any problems over the phone or in person.
Organizing the hospitality requirements for management meetings and presentations
Maintaining the high presentation standard of the reception area.
Assisting colleagues with administrative tasks.
Performing ad-hoc administrative duties.
Answering, forwarding, and screening phone calls.
Sorting and distributing mail.
Hiring, managing and developing the junior administrative team.
Scheduling appointments.
Bachelor 01 March 2011
Bachelor in Computer Sciences 2009-2011 Punjab University, Lahore - PakistanMaster 01 March 2013
Master in Political Science 2011-2013 Punjab University, Lahore - Pakistan