Summary of Career

1. 1. Conducting daily interview to met hiring requirements.

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2. Managing team shrinkage on daily, weekly, & Monthly Shrinkage.

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3. Making daily reports on past day, week, & monthly performance for team and self achievement and improvement opportunity.

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4. One on One with agents on daily, weekly & monthly basis for target expectations and achievements.

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5. Client interactions about any changes and updates in process and products with recommendation.

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6. Daily client review on performence achieved and plan to achieve expected targets.

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7. Daily review with stake holders to device plans and opportunity to meet the expectation desired by clients.

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8. Daily coaching feedback to agents on the audits of calls and chats to help improve on any opportunity observed.

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9. Management of attrition within the team to avoid high loss of productive agents.

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10. EOD reports to make sure the expected plans are achieved before the day end.

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