Mahwish Shabbir
Customer services
Ras al khaimah
Summary of Career
1. Management of all office operations
2. Handling internal and external communications of organization
3. Organizing, managing and arrangement of meetings.
4. Manage correspondence via all Channels (telephone, email, web chat, social media)
5. Management of office euipments
6. Resolving customers issues and assisting by guiding to their queries.
7. Creating and maintaining daily reports on assigned tasks by management
8. Arranging quiz, meetings and trainings for staff.
9. Uploading of sales files in CRM after complete verification of documents.
10. Making outbound calls for conducting survey,maintaining quality check or submission of document for registration.
Experience as Customer Support Executive
UFONE COPS HOUSE ISLAMABAD
13 October 2011
29 October 2015
Managing inbound calls on different queue's (corporate, postpaid, blackberry and prepaid)
⮚ Effectively managing customer's complaints & queries through Ufone Support Helpdesk
([email protected])
⮚ Entertaining the walk-in customers by providing them the desired information relative to
⮚ Ufone different products/services and promotions
⮚ Managing prestigious customers by providing them diversified priority customer services
⮚ Devise proper follow-ups to maintain the service level by responding customer's complaints with in turnaround time
Experience as Customer Support and Operations Executive
Skylines Telecommunications LLC
31 December 2015
23 November 2017
Handling administrative and queries from senior management and concerned departments
⮚ Managing customer's complaints, queries, requests or feedbacks through official support helpdesk
([email protected])
⮚ Communicating effectively with multiple departments to plan meetings and established strong
relationships to gain support and effectively achieve results
⮚ Organizing and scheduling of appointments for higher management with admin software
⮚ Arranging weekly quiz, training sessions and meetings for sales team and taking detailed minutes
⮚ Reporting and analysis of data, conducting surveys on customer experience management and creation of newsletters and presentations
⮚ Delivering excellent customer services and answering product related questions from customers on official support helpline
⮚ Ensuring the adequacy of sales and office related equipment or material by proper validation
⮚ Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken by updating account information in the CRM
Matric 01 December 2003
Ideal Cambridge School RawalpindiIntermediate 30 November 2005
Government Post Graduate College (W) RawalpindiBachelor 01 December 2007
Government Post Graduate College (W) RawalpindiMaster 09 January 2010
PMAS University of Arid Agriculture Rawalpindi
Accounts, Finance & VAT Professional | Navafiz Career Advisor | Public Speaker
Abu Dhabi