Experience as Administrator

• Employer

  Transguard group

• From

  23 December 2017

• To

  31 December 2019

• Detail

  Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  Respond to site companies Expo staffs  consultant contractors queries by phone and email.
  Create step-by-step training material with screenshots for site companies.
  Provide technical assistance and support for incoming concerns and issues related to Expo portal.
  Customer and outsider dealing and  support guidelines about the permanent & visitors passes for access Expo main office.
  Maintain daily record sheet of call logs and queires.
  Work through the problem-solving process with Expo companies, empowering them to do the same in the future.
  I am handling access passes of expo site i-e Permanent pass, Temporary pass & One day Pass. Based on system and network skills I am working in on Portal & approve all these passes by following company procedure & print all these passes.
  Train incoming team members and new companies pass officers related Expo portal.
  Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems.
  Follow up with construction site companies and Expo consultant,premium patners to ensure complete resolution of issues.
  Report significant and recurring issues to the tier-2 support team.
  Greet site companies and Expo staff warmly and ascertain problem or reason for calling.
  Provide accurate, valid and complete information by using the right methods/tools.
  Administering check-ins and check-outs. Reports.of daily visitors.
  Preparing monthly and weekly ATTENDANCE reports of expo satffs as per HR requirements through the Hrview server.
  Complete record Inventory Asset Bar coding maintains Expo Asset in Asset Management System.
  Maintain confidentiality around sensitive information and terms of agreement between  Expo Management Expo contractors consultants.
  Review and update companies access account in the Expo Portal
  

Experience as Resident Engineer

• Employer

  Inbox Business Technologies

• From

  01 April 2018

• To

  23 November 2017

• Detail

  Resident Engineer on Bus Rapid Transit Service (BRTS) Project since Feb 2013 (PUNJAB METRO BUS)
  On sight Troubleshoot, configuring of Ticketing Hardware of Turkish Company Kent Kart (Turnstiles, Ticket Vending Machines, On Board Units, and PDAs).
  Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process.
  Providing Pre-Networking solutions for above devices connected via VPN over Cisco RV042 VPN Routers, Zyxel Fibre Termination Switch, 24 ports Trend Net LAN switches, sub netting.
  Fibre ODF termination, SFP module, GPON (ONT, OLT) Installation and maintenance.
  Data Cabins maintenance and resolving field daily faults.
  Troubleshoot and maintenance all network issues.
  Equipment monitoring through OPEN NMS.
  Installation, Configuration, and troubleshooting of Cisco Routers and switches

Experience as Technical support Engineer

• Employer

• From

  01 March 2013

• To

  22 February 2015

• Detail

  Installation Configurations Maintenance and troubleshooting of Cisco Huawei Dlink TpLINK and surveillance system CCTV all Types cameras DVR NVR visit coordination vendors for quotation configure p2p wireless connectivity dealing the customers and give them best IT solution. Installing and updated system software’s Provide technical support to users and branch offices Installation, customization of security Surveillance system Site Surveys Proposal Preparations, Feasibility &Project Cost Inspection/Witness of Cable testing(Insulation, continuity test)