Summary of Career

1. Spearhead team efforts in implementing improvement initiatives (Operational systems, process and policies) related to Back Office Operation.

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2. Set up standards/rules for the sales department to enhance internal operations and customer service quality.

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3. Assess Oracle presales procedures and follow up on customer inquiries not resolved with sales staff

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4. Evaluate market trends for updating prices on Oracle system. Manage price discounts by Modifying GSA price list

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5. Involved in Managing / controlling service contracts, preparing/submitting invoices and evaluating reports for nearly 2000 contract per year

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6. Prepare / present various Sales analysis and Sales ranking report for the senior management and sales strategy team to enable effective decision making on daily, monthly and quarterly basis.

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7. Gained leadership experience across a range of logistics functions, including inventory management, customer service, forecasting and distribution.

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8. Manage Bookings, Cancellation & transfer for maintaining stock availability based on customer requirements for all over U.A.E sales.

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9. Liaise with the warehouse in preparing/releasing vehicle based on specific requirements of customers for enhancing client satisfaction

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10. Interact closely with sales team and updated on work progress in sales order status to achieve maximum results

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