Rauf Khalid
Administration
Abu Dhabi
Summary of Career
1. Presenting 06 Years experience, within various industries environments, including Rent a Car, Visa Processing Company, and software house.
2. Served as the primary point of contact for all rented cars service and repair matters, and understood customer's issues in order to arrange appropriate service level.
3. Versatile admin assistant with good organizational skills and knowledge of office policies and procedures.
4. Answering phone calls, providing information to clients and acting as liaison between departments.
5. Learned to tackle customer’s objections in a good manner and resolving customer queries.
6. Maintain hard copy and electronic filing system.
7. Submit timely reports and prepare presentations/proposals as assigned.
8. Management of office equipment.
9. Good communication skills and calculated planning abilities.
10. Proficient in the use of MS Excel, MS Word, MS PowerPoint and Outlook.
Experience as Data Entry Clerk
Burjeel Hospital
03 April 2021
27 December 2022
As a Data Entry Clerk my duties are:
• Enrollment of Covid-19 patients (HIP) and close contact (HQP) on Estijabah (Software of Health Department – Abu Dhabi) in Home Isolation and Home Quarantine Program respectively.
• Coordinating with Department of Health (DOH) on enrollment related issues via e-mail.
• Preparing tracker of the enrolled cases on daily basis.
• Making ABM file from tracker on daily basis for billing.
• Preparing Discharged Certificates for patients who have completed their Isolation/ Quarantine.
• Taking screenshots of the registered cases in Estijabah for Insurance Department.
• Helping the insurance department in registration of patients.
• Keeping the secrecy of the patient’s documents.
Experience as Service Coordinator
THRIFTY CAR RENTAL
21 November 2018
26 February 2020
As a Service Coordinator my duties were:
Provide technical assistance on maintenance and operation of vehicle and transportation system.
Receive calls from the customers and respond to customer e-mails in an effective manner.
Welcome and greet all customers. Assist them appropriately to the concerned staff or office.
Maintain the record and prepare a report of the vehicle for service or repair.
Assign the works for others and coordinate with them.
Handling the complaints and timely resolution for the same.
Establish company routes concentrating on customer service.
Ensure to receive phone calls from drivers any hour in the day.
Update the movement of the fleet into the system.
Ensure to track routes to assure on-time deliveries to customers.
Review all transportation paperwork inclusive of driver logs, trip reports.
Experience as Admin Officer
Gerrys International Pvt Ltd
03 August 2015
31 August 2018
As an Admin Officer my duties were:
Perform general clerical duties to include but not limited to photocopying, scanning, mailing, and filing.
Distribute and store correspondence (e.g. letters, emails, and memos).
Answer telephones and handle inappropriate manner.
Preparation of office circulars.
Arrangement of meetings.
Maintain hard copy and electronic filing system.
Maintain Admin responsibilities, cash queries, payment follow up through calls and emails, and client dealing.
Maintaining the inventory of the items used on a daily basis.
Supervise the janitorial staff.
Arrangements for female staff transportation with maintenance.
Uniform distribution with acknowledgment.
Experience as Customer Service Representative
Mobilink Telecommunication Company (Mobilink Call Center)
03 June 2013
31 May 2015
As a Customer Service Representative, my duties were:
Taking voice calls on the helpline and provides quality customer service on every call.
Listening and responding to customers’ needs and concerns.
Manage the length of calls.
Learned to tackle customer’s objections in a good manner and resolving customer queries.
Maintaining communication with customers regarding new offers and promotions.
Bachelor 28 December 2012
Bachelors of Business Administration (4-Years)