Pramod Pandey
Experienced Restaurant Manager
Sharjah
Summary of Career
1. Lead all staff staffing processes, Team development, scheduling, policy compliance, customer retention and local store marketing.
2. Lead successful tests for new products and operational processes,
3. Actively manage a TEAM (Leaders & Team members) by regularly conduction performance assessments, constructive feedback, and setting challenging yet achievable goals to improve T.Ms. performance.
4. Use all operational tools to plan for and achieve operational excellence in the store. Plan, Communicate and delegate responsibilities to T.Ms. to ensure smooth flow of operations.
5. Demonstrating genuine hospitality while greeting & building connection with guest and delivering exceptional experience.
6. Taking accurate order and partnering with T.M's to serve the products that meet guest expectations.
7. Assisted In Increasing Sales Volume By Providing Excellent Guest Service.
8. Received Excellent Service Reports And Restaurant Operation Reviews in mystery shopper.
9. Ordered Food Products And Inventory; Performed Weekly, Monthly, Quarterly, Inventory.
10. Ensuring High Customer Satisfaction. Certified In The Training And Coaching New Employees
Experience as Branch Manager
TEN11 COFFEE BOUTIQUE
11 December 2020
To date
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Experience as Crew & Product controller
McDonalds
05 May 2008
04 January 2010
In charge of the cleanliness of the restaurant.
Good communication with guests as well as friendly nature Addressed complaints and resolved problems
Trained T.Ms. and coordinated work of employees Supervised serving of meals
Inspected kitchen and dining areas
Ensured sanitary standards
Experience as Sr. & Chief Barista
Barista coffee company Ltd.
03 January 2010
03 February 2012
Maintain sale summery on a day – to – day basic. Briefing of the staff
Inventory of the stocks.
Maintain closing report of the day’s operation. Handling staff duty roster.
Handling monthly evaluation of the performance of the staff. In charge of the cleanliness of the restaurant.
Handling the *V.I.P* personally.
Good communication with guests as well as friendly nature
Experience as Sr. Crew to Store Manager
Tim Horton’s- Apparel Group
21 March 2012
15 May 2018
Assisted In Increasing Sales Volume By Providing Excellent Guest Service. Received Excellent Service Reports And Restaurant Operation Reviews in mystery shopper.
Hired, Terminated, Trained, Scheduled And Supervised Personnel.
Ordered Food Products And Inventory; Performed Weekly, Monthly, Quarterly, Inventory.
Ensuring High Customer Satisfaction. Certified In The Training And Coaching New Employees.
Proficient With Upholding Corporate Standards.
Maintain sale summery on a day – to – day basic.
Briefing of the staff
Inventory of the stocks.
Maintain closing report of the day’s operation.
Handling staff duty roster.
Handling monthly evaluation of the performance of the staff.
Managed a particularly irate customer by offering free meal and placating him with calm and tact
In charge of the cleanliness of the restaurant.
Good communication with guests as well as friendly nature
Experience as Restaurant Manager
Pinkberry- Alshaya Group
10 June 2018
17 June 2020
Lead all staff staffing processes, Team development, scheduling, policy compliance, customer retention and local store marketing.
Lead successful tests for new products and operational processes, most notable Pink berry’s self serve store.
Actively manage a TEAM of 12 (Leaders & Team members) by regularly conduction performance assessments, constructive feedback, and setting challenging yet achievable goals to improve T.Ms. performance.
Use all operational tools to plan for and achieve operational excellence in the store.
Plan, Communicate and delegate responsibilities to T.Ms. to ensure smooth flow of operations.
Averaged 95% on mystery shops scores compared to company expectation of 85%
Demonstrating genuine hospitality while greeting & building connection with guest and delivering exceptional experience.
Taking accurate order and partnering with T.M's to serve the products that meet guest expectations.
Guiding Guest's (first Visit) through menu's while demonstrating knowledge of
products (Non-tart Yogurt & Toppings) & ingredients.
Bachelor 10 June 2019
Bachelors of Art