Ashna Shaikh
Guest Relations Executive, Front Desk Executive
Abu Dhabi
Summary of Career
1. Experienced as Guest Relations Executive with one of the world’s leading Hotel chain.
2. Proven track record in offering stellar customer service and provide memorable hospitality experience for guests.
3. As Salon Manager with strong cosmetology experience driven to increase company sales.
4. Organized and hard-working, with strong oral and written interpersonal communication skills.
5. Supervising administrative staff and dividing responsibilities to ensure performance.
6. Maintaining a clean and enjoyable working environment.
7. Manage phone calls and correspondence (e-mail and letters.)
8. Coordinating office activities and operations to secure efficiency and compliance to company policies.
9. Assist colleagues whenever necessary.
10. Organizing travel arrangements for guest.
Achieved Good Communication technique award from Taj Hotel Management, Mumbai
Experience as Salon Manager
Happy Minds Happy Life Wellness, Mumbai India
13 March 2017
22 March 2018
Oversee daily salon operations.
Hire and train beauticians.
Organize employees’ shifts, considering peak times and seasonality.
Order beauty products, like creams and essential oils and replenish stock.
Arrange for regular maintenance services for all equipment.
Apply best hygiene practices across all beauty stations.
Ensure all beauty treatments meet high quality standards.
Maintain staff records, including salaries and working schedules.
Promote services, products and discounts on social media.
Receive payments from clients and track all transactions.
Keep updated records of costs and revenues (Daily, Monthly and Quarterly)
Experience as Guest Relations Executive
23 March 2018
Provide upscale guest service experiences for clients throughout their stay
Overseeing VIP guests, arrivals and departures. Complete their pre-registration formalities.
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Greet all guests at all times in friendly and hospitable manner.
Providing information regarding the Hotel, town attractions, activities etc.
Promote all hotel amenities, conveniences and programs offered
Handling guest complaints and concerns in an efficient and timely manner.
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Carry out any other duties as and when assigned by the management of the Hotel and department.
Bachelor 12 February 2020
Commerce through distance learning.Intermediate 07 March 2018
Commerce SubjectsMatric 12 March 2015
Arts Subjects
Accounts, Finance & VAT Professional | Navafiz Career Advisor | Public Speaker
Abu Dhabi