Experience as Field Engineer

• Employer

  XAD Technologies LLC

• From

  24 July 2019

• To

  25 September 2019

• Detail

  • Migration from copper network to optical fiber.(fttt to ftth)
  • Cable pulling from outside customer premises to inside apartment. •Migration done according to the standard set by nokia.
  • Done all the appointments which are assigned on daily basis. • Coordination with moc ,field and office staff.
  • rranging building passes for all the team and login in/out. • Coordination with moc ,field and office staff.
  • Service verification and customer satisfaction is first priority.
  • Swapping of equipment’s and attending trouble tickets if needed
  

Experience as Team Leader Network Operations,Preventive Maintenance and Health and Safety

• Employer

  Seder Group

• From

  01 March 2018

• To

  04 December 2018

• Detail

  • Expertise on STC software RTTS/WFMS/MDT AND OWS (Huawei Software).
  • Making sure noc, pmr and safety help desk team work properly and if they face any issue clear there queries.
  • Responsible for Network Outage Control and outage reasons analysis (RCA).
  • Office Administration, preparing invoices, maintaining project data, helping vehicle department.
  • Updating and maintaining all the project data of PM(Preventive Maintenance) and CM(Corrective Maintenance).
  • Ensure all interfacing departments and management is notified of faults, their effects and the estimated time of rectification.
  • To manage all noc and field team duties.
  • Coordination with customers (Huawei and STC) and attending internal meetings and giving useful proposals.
  • Handling petty cash, making and claiming invoices.
  • Handling all the official work, making sure all project manpower is utilize properly.
  • Guiding field teams on health and safety and making sure they do every activity fulfilling health and safety criteria.
  • Replying queries of customers emails on time and effectively.