Experience as Executive

• Employer

  RSS Technologies Pvt Ltd

• From

  05 August 2013

• To

  30 September 2015

• Detail

  • Greet customers warmly and ascertain problem or reason for calling.
  • Use telephones to reach out to customers and verify account information.
  • Resolve customer complaints via phone & email.
  • Assist with placement of orders, refunds, or exchanges.
  • Work with customer service manager to ensure proper customer service is being delivered.

Experience as Senior Practitioner

• Employer

  Concentrix Daksh Services India.

• From

  08 October 2015

• To

  17 July 2016

• Detail

  • Greet customers warmly and ascertain problem or reason for calling.
  • Use telephones to reach out to customers and verify account information.
  • Resolve customer complaints via phone & email.
  • Assist with placement of orders, refunds, or exchanges.
  • Work with customer service manager to ensure proper customer service is being delivered.

Experience as Senior Operation Executive

• Employer

  Metaminds Software Solutions LTD

• From

  01 June 2017

• To

  30 September 2018

• Detail

  • Monitor real time queues and identify high risk transactions within the business portfolio.
  • Observe customer transactions to identify fraudulent activity such as account take over,
  friendly fraud, theft and similar other risks.
  • Identify fraudulent transactions and cancel them from further processing.
  • Interact with banks and customers to validate information and to confirm or cancel
  authorizations.
  • Resolve customer issues within the scope of existing service level agreements.
  • Ensure confidentiality of all information collected during investigation.

Experience as Senior Operation Executive

• Employer

  Crown Travels

• From

  05 January 2021

• To

  To date

• Detail

  ● Greeting passengers and customers that approach their counter:
  ● Answering questions regarding dates, prices, and availability of flights;
  ● helping passengers and customers with inquiries regarding changes or cancellations; and
  ● promoting special offers.
  ● Issuing flight tickets:
  ● Using computer reservations systems to check availability;
  ● taking note of the passenger’s personal information, including passport number, when
  traveling international;
  ● accepting payment from passengers and customers;
  ● confirming the purchase with the passenger; and
  ● handing the ticket and receipt to the passenger or customer.
  ● Modifying or canceling a passenger’s flight reservation:
  ● Using computer reservation systems to check availability for modification;
  ● charge a modification or cancellation fee to the passenger when airline policies dictate