MUHAMMAD FARHAN
Marketing & Management Professional
Bahawalpur, Pakistan
Summary of Career
1. Customer Service
2. Team Management & Administration
3. Sales Planning & Performance Management
4. Inventory/Stock Management
5. Management of Customer Services Centers in Region as per SOPs
6. Ensuring operational efficiency and ROI of all direct channels
7. Ensuring that direct channels (Customer Services) staff is well trained and monitored to deliver assigned jobs efficiently
8. Having good work relationship and coordination with business operation teams (SBMs/BMs/ABMs and CSRs) for in time installation and fault rectification.
9. Ensuring agreed score in regional and area score cards
10. Ensure adherence to all company principles and policies
Selected as the Best Employee for the Year 2016 and Received “Regional Excellence Award” in “PTCL Consumer Sales Department, Multan”
Experience as Assistant Manager (Sales)
Pakistan Telecommunication Limited Company (PTCL)
31 December 2013
1- Ensures that territory achieves assigned monthly, quarterly and annual sales targets for all brands according to agreed quality benchmark. The role will lead a team of One Stop Shop (OSS), Exchange and any other channel inducted from time to time.
2- Ensures implementation of sales planning for all ptcl brands in the territory. This will focus on making direct channels more efficient through scientific performance management support.
3- Ensures ample stock of all brands at OSS, exchanges and any other channel inducted from time to time.
4- Ensure that OSS and Sales centers (exchanges) are managed according to SOPs.
5- Ensuring operational efficiency and ROI of all direct channels.
6- Ensuring that direct channels staff is well trained and monitored to deliver assigned jobs efficiently.
7- Having good work relationship and coordination with business operation teams (SBMs/BMs/ABMs and CSRs) for in time installation and fault rectification.
8- Ensuring agreed score in regional and area score cards.
9- Ensure adherence to all company principles and policies.
10- Ensure continuous improvement
Experience as Management Trainee Associate
Pakistan Telecommunication Limited Company (PTCL)
12 November 2012
30 November 2013
1- Dealing in PTA Complaints (related to Faulty Services of PSTN, DSL, SmartTv and Evo Wireless (3G/4G)
2- Dealing with Evo Bills Adjustment Cases
3- PSTN, DSL, SmartTv and Evo Wireless (3G/4G) Restorations and Activation's
4- New Order Entries for PSTN, DSL, SmartTv and Evo Wireless (3G/4G) Connections
Master 15 February 2012
Masters in Business Administration (MBA Marketing) with Gold Medal & distinction from International Islamic University, Islamabad (IIUI). Cumulative Grade Point Average (C.G.P.A.) 4.0 on a scale of 4.0.