Experience as Administration and Coordinator assistant (Finance Department)

• Employer

• From

  06 January 2019

• To

  20 February 2020

• Detail

  • Preparing and process electronic transfers and CHQS.
  • Receive, send, and follow up on invoices.
  • Collect and enter data for financial spreadsheets.
  • Review financial statements and reports, ensure all calculations and data entries are correct.
  • Managing and follow up on Design contracts.
  • Create Suppliers Code on the system using (Sun6 system and Vision system).
  • Search and get required Documents as (Tax ID, Commercial Register, Payments).
  • Develop and maintain a filing system Follow up on all P.O (purchase orders) to be signed and ensure comparison are attached.
  • Responsible for Brokers, Ambassadors contracts and create summary (percentage, documents, codes) and managing commissions.
  • Coordinated daily tasks and write business letters to banks.
  • Assisting the finance director in managing, processing and transactions.
  • Writing Emails on behalf of other office staff.
  • Answer and direct phone calls.
  • Organize and schedule meetings and appointments.
  • Book conference calls, rooms, taxis, couriers, hotels etc.
  • Take accurate minutes of meetings.
  • Order office supplies and research new deals and suppliers
  • Preparing Payment Request.

Experience as Customer Service Specialist

• Employer

• From

  02 September 2018

• To

  03 January 2019

• Detail

  Souq.com an Amazon Subsidiary is the largest ecommerce site in
  the Arab world.
  • Follow up & resolve customer complaints via
  phone, email, mail, or social media.
  • Assist with placement of orders, refunds, or
  exchanges.
  • Using service center and SAP system.
  • Place or cancel orders.
  • Answer questions about warranties or terms of
  sale.
  • Meeting the quality communicated standards of the
  call
  • Attempt to persuade customer to reconsider
  cancellation.
  • Inform customer of deals and promotions.
  • Work with customer service Supervisor to ensure
  proper customer service is being delivered.
  • Participates in individual & team training/meetings to
  bring knowledge up-to-date.
  • Adheres to Souq policies & procedures.
  • Achieves the FCR (First Call Resolution) target:
  particularly for support calls.
  • Maintains confidentiality of the customer data.

Experience as HR Recruiter Specialists & Public Relations Manager

• Employer

• From

  02 April 2018

• To

  30 August 2018

• Detail

  Screening resumes
  • Performing in-person and phone interviews with candidates
  • Administering appropriate company assessments
  • Performing reference and background checks
  • Making recommendations to company hiring managers
  • Coordinating interviews with the hiring managers
  • Conducting exit interviews on terminating employees
  Customer
  Market Research.
  • Coaching marketing team.
  • Lead the canvassing team to villages and cities for the
  school promoting.
  • Meeting with patents for explaining about the school.
  • Makes relation between the school and parents much
  way better.

Experience as Customer Service

• Employer

• From

  25 June 2017

• To

  01 April 2018

• Detail

  E-commerce Team – VIP Customers
  • Weekly Report using Excel sheet.
  • Monthly Delivery Performance.
  • Daily Rush shipments delivery for the customer.
  • Improving service and following up with the customer.
  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers.
  • Identifying and assessing customers’ needs to achieve
  satisfaction.