Experience as Application Support

• Employer

• From

  01 July 2019

• To

  To date

• Detail

  • Installed and configured ERP software’s and SQL Server 2014 in windows server and POS machines.
  • Support the role out of new applications.
  • Responsibilities for testing new modules of ERP software’s.
  • Create and modify SAP crystal reports V11 as per client’s requirements.
  • Technical Support in POS and ERP applications.
  • Supporting users and clients over by the telephone and by mail.
  • Provided 1st and 2nd line support to users.
  • Co-ordinated with development team with business users for system development and modifications.
  • Writing SQL queries on SQL servers.
  • Responsible for testing new modules on ERP applications.
  • Communicating with clients to obtain an understanding of their environment, escalation processes and apply that information to support the smooth transition to the new helpdesk applications.
  

Experience as Application Support

• Employer

• From

  01 October 2014

• To

  31 May 2019

• Detail

  • Provided first level technical support more than 600 clients throughout UAE to Pharmacies.
  • Writing SQL queries on SQL Server and MS-Access.
  • Application support for POS software’s, ERP software’s and other related software’s.
  • Collect requirements and modifications needed from clients in application software’s, then prepare documents and submitting to development team.
  • Installed and configured ERP software’s and POS software’s in windows servers and POS machines.
  • Train new employees and clients if they needed.
  • Analysed existing software systems for technical issues and ensured that they were handled immediately to minimize downtime.
  • Performed Troubleshooting and diagnosis to hardware/software, Network failovers and provided solutions.
  • Ensuring that all hardware and software are configured and installed correctly.
  • Maintaining backup of SQL servers on daily basis.
  • Create new reports and modify existing reports using Crystal Reports.
  • Migrating the database from MS-Access to SQL servers.
  • Upgrading SQL servers from SQL server 2000 to 2008 and 2012.
  • Installing and configuring Antivirus on computers and laptops.
  • Adding new users and reset password and assign policy on active directory.
  • Make modifications to system parameters and change operating procedures as required.
  • Managing the computers through remotely.