Skills
Helpdesk
VoIP
Elastix
Asterisk
VOIP
system Administrator
Networking
Procurement
Windows 7
Windows 10
Windows Server 2008
Windows Server 2012
Linux
MAC OS
CCTV
Profile Details
Experience
9 Years
U.A.E Experience
--
Industry
Information Technology
Nationality
Pakistani
Visa Status
Visit Visa in UAE
Qualification
Master - Master of Science (Information Technology)
Driving License
Pakistani
Industry Titles
Information Technology
Summary of Career
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Supervising Helpdesk support team and ensuring timely delivery of services to the users.
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Manage VoIP operations i.e. Asterisk and Elastix.
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Configuration of different IP and soft phone including Cisco, D-link, Grandstream, X-lite, etc.
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Installing, configuring, and maintaining company's computer systems, networks, file servers, and other related software and hardware.
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Servers and Users backup on Daily, Weekly & Monthly basis.
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Coaching & training of team to enhance their skill-set to achieve better quality of service provision to the users.
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Planned, designed and implemented new technologies to meet business needs and ensuring high availability and continuity of all systems and infrastructure.
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Hardware and System diagnostic
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Implement procedures to improve remote technical support, reducing time spent on each call and related outages.
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Managing and administering Inventory Management System.
Resume / CV
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Work Experience
Academic Qualification
Master
01 January 2011
Master of Science (Information Technology)
Bachelor
01 December 2005
Computer Science
Matric
01 August 1999
Science Group
Certifications
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