Summary of Career

1. Supervising Helpdesk support team and ensuring timely delivery of services to the users.

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2. Manage VoIP operations i.e. Asterisk and Elastix.

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3. Configuration of different IP and soft phone including Cisco, D-link, Grandstream, X-lite, etc.

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4. Installing, configuring, and maintaining company's computer systems, networks, file servers, and other related software and hardware.

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5. Servers and Users backup on Daily, Weekly & Monthly basis.

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6. Coaching & training of team to enhance their skill-set to achieve better quality of service provision to the users.

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7. Planned, designed and implemented new technologies to meet business needs and ensuring high availability and continuity of all systems and infrastructure.

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8. Hardware and System diagnostic

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9. Implement procedures to improve remote technical support, reducing time spent on each call and related outages.

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10. Managing and administering Inventory Management System.

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