Experience as Technical Support Engineer

• Employer

• From

  09 September 2014

• To

  01 October 2019

• Detail

  • Responsible for monitoring, supporting, and administration of system with installations and upgrades.
  • Administration of Linux cluster environment for the high performance computer.
  • Section lead for Big Data and Artificial Intelligence overseeing domain projects and trainings.
  • System configurations and applications installations according to software needs of users.
  • Administration of CCTV and Access Control system to ensure secure system environment for IT infrastructure.
  • System backup and restore operations.
  • Help desk administrator for end-users for efficient user support.
  • Troubleshooting of system software, network and hardware.
  • Virus monitoring, antivirus installation and updates.
  • User needs identification and recommendations for open source software solutions.
  • HPC event planning, budgeting and coordination.
  • Liaising with and managing HPC system users with HPC system familiarization for new users.
  • Facilitation of end-user Linux training for the system.
  • Development of system user manual, user policy guide and other technical documentation.
  • Ensure confidentiality of user data within the system.
  • Vendor relations management and Contract handling for service providers.