Experience as Customer Service Representative

• Employer

• From

  20 September 2019

• To

• Detail

  •Maintaining a positive, empathetic and professional attitude toward customers at all times and Responding promptly to customer inquiries.
  • Present and discuss the products and services of the company in a way that conveys an image of
  quality, integrity and superior understanding and fulfillment of customer needs.
  • Understand and comply with the sales system/program in place.
  • Keep current on new technology.
  • Communicate effectively with management, and the marketing and production teams, informing and
  updating them regularly to guarantee that sales and customer objectives are met.
  • Communicating with customers through various channels,Acknowledging and resolving customer complaints and Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  •Keeping records of customer interactions, transactions, comments and complaints.
  •Communicating and coordinating with colleagues as necessary.
  •Providing feedback on the efficiency of the customer service process.
  •Managing a team of junior customer service representatives.
  •Ensure customer satisfaction and provide professional customer support.

Experience as Sales Executive

• Employer

• From

  11 April 2015

• To

  31 May 2016

• Detail

  • Generating new leads for the hotel sales team.
  • Selling all aspects of the hotel including its spa, conferences, and entertainment facilities.
  • Making quick decisions relating to guest demands or requests.
  • Maintaining regular contact with frequent guests.
  • Carrying out sales visits.
  • Responding quickly to all in-coming sales enquiries by telephone, fax or email.
  • Encouraging guests to extend their stay by offering them incentives.
  • Contributing to hotel recruitment decisions.
  • Travelling locally to meet clients.
  • Returning business telephone calls.
  • Monitoring hotel occupancy levels.
  • Soliciting corporate rate business from business travel agents.
  • Getting feedback from guests who are leaving and then drawing conclusions from it.
  

Experience as Guest Service Agent Front Desk

• Employer

• From

  02 February 2018

• To

  02 February 2019

• Detail

  • Ensured a high level of customer service was consistently maintained.
  • Supervised, oriented and coached staff to ensure the completion of required tasks
  • Responded promptly and solved the queries and requests of clients and guests to maintained high satisfaction rate
  • Arranged customized service for guests, which includes communicating the guest details and logistics in a clear, detailed, and timely manner
  • Operation of Check-in and accommodating the guest
  • Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment
  • Telephone contacts and negotiations, reconfirmation of the guest's tickets, up-selling,
  • Handle inbound/outbound phone traffic efficiently
  • Responsible for creating, editing and cancelling reservation
  • Accountable in handling guest/client and companies' account
  • Assist in troubleshooting computer and network predicament
  • Performing night audit and oversee the safety and security of the hotel, as well as manage any enquiries punctually and effectively
  • Ensure the hotel guests are having quality services and resolve their complaints.
  • Sustain courteous attitude and professional appearance.
  • Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
  • Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
  • Display a high degree of professionalism and integrity as befitting a member of management.
  

Experience as Sales Executive

• Employer

  Desert Springs Tourism

• From

  06 February 2019

• To

  30 September 2019

• Detail

  • Evolving new lines of business through account prospecting, market analysis, and client relationships to propel business success and achieve organizational goals.
  • Proficient in all aspects of travel preparations booking and planning.
  • Considerable experience supervising teams and working in fast-paced settings.
  • Ability to identify customer needs and identify available travel deals.
  • Proficient in the use of industry standard software applications.
  • Excellent customer service and communications skills
  • Scheduled trips and prepared travel itineraries for clients.
  • Established and maintained solid client relationships.
  • Processed invoices and ensured prompt handling of client payments.
  • Maintained inventory of travel information and updated website.
  • Assisted with the procurement of all necessary travel documents.
  • Researched client requirements for foreign travel destinations.
  • Oversaw office staff and tracked productivity.
  • Prepared detailed travel estimates per client requests.
  • Reviewed client invoices and billing statements to ensure accuracy.
  • Cultivated long-term client relationships with local business travelers.
  • Negotiated travel deals for clients.
  • Tracked daily deposits and prepared weekly and quarterly spreadsheets showing results.
  • Procured an assortment of travel literature for in-office displays.
  • Ensured that staff work areas remained presentable at all times.
  • Addressed phone and email inquiries.
  • Carrying out sales visits.
  • Travelling locally and nationally to meet clients.
  • Attending Meeting’s and bringing new Hotel contracts.
  • Setting Markup on all kind of Hotel Booking’s.
  • Specialized in FIT bookings.