Experience as Technical support executive

• Employer

  Sutherland Global Services

• From

  01 February 2009

• To

  22 September 2010

• Detail

  Handled Remote System Support Globally for Viruses and Spyware related issues.
   Handled PC Tune Up process for improving System Speed
   Handled various online remote access tools for connecting worldwide customer PCs
   Maintained a rhythmic relation with World Wide Symantec Customers
   Served as Technical Voice and Non voice support for Virus removal process

Experience as IT Project Coordinator

• Employer

• From

  28 December 2010

• To

  19 April 2012

• Detail

  Assisted as Project Coordinator with administrative duties, providing work designations and assignments
   Demonstrates management basics-planning, organizing, directing, developing and supervising
   Install Adobe, Outlook, Printers, Java, etc. software for remote users
   Designing and Implementing Wi-Fi and VoIP Networks
   Monitor, report and analyse alert systems for proper temperature and other issues
   Coordinating project schedules, resources, equipment and information
   Liaise with clients to identify and define requirements, scope and objectives
   Assign IT tasks to internal teams and assist with schedule management

Experience as IT Support

• Employer

• From

  01 April 2012

• To

  01 April 2013

• Detail

  Installing, Configuring and Administering Windows 2000, XP ,Vista, 7,10, Server 2000 2003, 2008
   Create, delete & modify active directory users (Update user Data)
   Configured LAN, Remote Printers and Remote Desktops Connectivity settings
   Handling Domain , Desktop Support , Remote Support
   Configure and troubleshoot Wired and Wireless Networks
   Giving presentation to new Employees about software which is running in company
   Provided assistance with office moves and installation of laptop/desktop workstations
   Provided troubleshooting for user workstations, telephones, peripherals, networked printers

Experience as IT Technical support

• Employer

  emaratech

• From

  07 April 2013

• To

  To date

• Detail

  Major roles includes:
  
  Installing and Configuring Various Operating System, applications and Software’s
   Meeting with users to determine quality of service and Identifying user needs
   Training users on software and equipment usage and focus their routine System issues
   Assists with on-boarding of new teammates and share knowledgebase with team
   Worked in 24/7 and rotational shifts at DXB and Al-Maktoum International Airport
   Performing Incident investigation diagnosis and resolution, and report to Customer
   Monitoring the progress towards resolution of assigned Incidents via HPSM Ticketing system
   Installing, troubleshooting and configuring Border Control & Administrative Applications (Entry/Exit,
  Vision Core, IQC, e-Gates & Smart Gates, e-Gate Registration, Smart Gate Registration
   Installing, Upgrading, Updating Antivirus Server & Clients and Administering and
  Preparing Live Update Schedule and monitoring Virus Protection periodically
   Installing and configure new Network printers, Wireless Printers, USB Printers and provide technical support
  to existing Printers and Copier at Dubai Airports
   Ensure Service Desk phones are answered, and e-mails responded to and Update calls and resolution