Experience as Sales Representative

• Employer

• From

  05 May 2011

• To

  15 August 2013

• Detail

  ● Provide daily support to users of various computer systems including answering questions, analyzing
  problems and quickly forming solutions to return systems to proper operation.
  ● Communicate clearly and effectively with end users, colleagues, and management to quickly resolve
  issues and ensure customer satisfaction.
  ● Install and maintain hardware, software, and other equipment to meet client requirements, routinely
  observe operational performance, and install security patches and updates when necessary.
  ● Maintain detailed records of daily interactions with customers, installation activities, reported issues, and
  completed solutions along with any further actions required of management or repair personnel.
  ● Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics
  information, and attending conferences or seminars when possible.
  ● Develop training manuals and troubleshooting procedures to help both support personnel and end users
  interact properly with hardware and software.
  ● Collaborate with technical staff and clients to establish goals and objectives for system improvements
  and upgrades.

Experience as Sales Executive

• Employer

• From

  05 August 2013

• To

  10 September 2015

• Detail

  ● Answer calls professionally to provide information about products and services.
  ● Keep records of customer interactions, transactions, recording details of inquiries, complaints, and
  comments. As well as actions taken.
  ● Process orders, forms and applications.
  ● Follow up to ensure that appropriate actions were taken on customer requests.
  ● Deliver qualitative services to customers.
  ● Promote bank products and services.
  ● Build customer relationships.
  ● Suggest effective ways through which the bank can promote its products and service.
  ● Increase customer satisfaction.
  ● Refer unresolved customer grievances or special requests to designated departments for further
  investigation.

Experience as Administrator Officer

• Employer

• From

  10 March 2016

• To

  19 April 2017

• Detail

  ● Assists office staff in maintaining files and databases.
  ● Prepare reports, presentations, memorandums, proposals and correspondence.
  ● Assigns jobs and duties to office staff as needed.
  ● Monitors office operations.
  ● Schedules appointments and meetings for executives and upper-level staff.
  ● Serves as the go-to for office inquiries and conflicts.
  ● Manages staff schedules.
  ● Tracks office supply inventory and approve supply orders.

Experience as Human Resources Coordinator

• Employer

• From

  07 May 2017

• To

  07 July 2020

• Detail

  ● Contacting relevant agencies to recruit and select suitable employees into the designated business units.
  ● To ensure all candidates recruited receive the relevant pre-employment documentation.
  ● To arrange induction for all new employees.
  ● To update all the information along with relevant documents of new employees on timely basis in the
  software - PARS. (Personnel details, Salary & designation details etc.)
  ● To ensure visa of all employees is renewed before expiry in order to avoid any penalties.
  ● Maintaining proper records of all the employee’s documents such as Passport, Visa, Emirates ID & Labor
  card.
  ● Renew the Health insurance policies before its expiry date by exploring the market to get the most
  competitive rates.
  ● Coordinate with insurance company for additions, deletions, claims and reimbursements under health
  insurance.
  ● Keeping track of probation end dates and follow up with the line managers for evaluation of employee’s
  performance.
  ● Focal point for all the documents requests by employees such as NOC’s, Salary certificates etc.
  ● Preparing different types of documents (Warning letters, Termination letters, Salary certificate etc.) as
  and when required.
  ● Develop a good working relationship with other departments and with all employees.
  ● Provide advice and guidance on all HR queries from managers and employees.
  ● Provide a professional and efficient service to all employees.
  ● Conduct accommodation auditing such as required to gain operational knowledge, understanding,
  control over staff accommodation and coordinate with the facilities management team.
  ● Assist with the Payroll team for preparation of the monthly attendances and allowances of the staffs.
  ● Coordinating with Finance department for financial reports.
  ● Monitoring employee performance appraisal completions, track annual leave and sick leave accruals.
  ● Ensure that the employee serves notice period after resignation is approved & proper handover is done.
  ● Coordinate for visa cancellation and ensure that the employees are exiting / changing status within the
  grace period.
  ● To book the airline tickets and arrange the arrival of new employees from their home countries.