Summary of Career

1. Act as the first point of contact for users experiencing technical issues.

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2. Provide assistance via phone, email, chat, or in person.

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3. Diagnose and troubleshoot hardware, software, and network issues.

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4. Resolve issues related to operating systems, applications, and peripherals.

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5. Maintaining computer equipment by replacing or upgrading components as needed.

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6. Monitoring server performance and capacity to ensure that it meets client needs.

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7. Training end-users on hardware functionality and software programs.

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8. operating systems on computers, testing them for errors, and backing them up regularly.

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9. Handling IT Ticket System (Unicenter, SMAX).

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10. Handling disaster recovery plans to ensure that data is backed up and can be restored in case of failure.

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