Experience as Admin Manager

• Employer

  Super Gym

• From

  07 September 2017

• To

• Detail

  Receive and distributes incoming mail and deals directly with routine queries / drafts responses
  where appropriate. - - - - - - - - - - - - -
  Managed office operations, ensuring a customer-centric approach that boosted customer
  satisfaction scores by 20%.
  Managed complex data entry and customer service operations, boosting data accuracy by
  98%.input in over 12 excel spreadsheets, retrieving and delivering information monthly
  Managed daily financial activities and cash revenue totaling upwards of AED 160,000 per month,
  ensuring accuracy and compliance.
  Oversaw a team of 15 support staff, improving overall productivity by 30% through effective
  management and training programs
  Implemented a new contract management system that reduced paperwork by 40% and streamlined
  vendor relations
  Managed accounting tasks, including budgeting and financial reporting.
  Oversaw hiring processes, conducted interviews, and trained new staff members.
  Supervised and mentored trainers to ensure high-quality fitness programs.
  Developed and implemented administrative procedures to improve efficiency.
  Collaborated with team members to organize events and promotions, increasing customer
  engagement.
  Maintained accurate records of memberships, payments, and inventory.
  Responsible for accrual of all vacation and sick time for all employees and eligibility for insurance
  benefit's
  Maintain payroll, operating budgets and prepare yearly forecasts, create purchase order