Summary of Career

1. Responsible for all Soft Services operations including Cleaning, Pest control, Waste management, Security Services operations and Out Sourcing.

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2. Plan, organize and control the Soft Services operation in a professional manner ensuring prompt, efficient and quality service to the clients as per the contractual specification ofhousekeeping services.

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3. Set objectives and ensure that all the departments are performing within the scopeof work achieving excellence in service. Liaise with Facilities and other section heads in all aspects oflocation operation.

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4. ake necessary decisions within authority as and when required to ensure the smooth running of the location.

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5. Ensure effective execution of all contingency plans in case of an emergency. Inspect all areas of operation regularly to ensure compliance with company standards and procedures.

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6. dentify staff training needs and initiate training process in coordination with superiors. Monitor and supervise on‑the‑job training process on location as per training guidelines and procedures. Ensure to keep up to date records of alltraining, bothof‑the‑job and on‑the‑job.

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7. Ensure all work is carried out in compliance with the Quality, Health, Safety andEnvironment management system.

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8. mplement all aspects ofthe agreed accounting procedures.

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9. Ensure that Soft Services suppliers provide and adhere to relevant Quality documentation/records.

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10. Maintaining and providing time‑required metrics of outsourced work. Providing recommendations for use of outside parties, based upon performance and value.

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