Shahneela Tabassum Aziz
Human Resourcess
Dubai
Summary of Career
Experience as
02 July 1990
31 July 1992
Served as an Executive Assistant with providing administrative support for executive-level staff, including coordinating complex travel arrangements and schedules, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience, ability to process payroll. Results:
• Helped drive to increase the large number in customer satisfaction.
• Maintained operational performance according to set KPIs and budgetary requirements.
• The created automated daily report including a turnover that reduced inaccuracies and provided management. with an important decision-making tool.
• Quickly became a trusted assistant to the company and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.
• Liaised with Government and regulatory bodies to ensure that compliance and regulatory standards were up-to-date
Experience as
01 August 1992
03 November 1994
Served as Sales coordinator, handled a busy phone system, functioned as a primary liaison to customers and ensured a consistently positive customer experience. Results:
? Helped drive large numbers increased in customer satisfaction.
? Created automated daily stats report that reduced inaccuracies and provided management. with an important decision-making tool.
? Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.
Experience as
01 July 1995
30 November 1995
Trained and supervise 5 customer service reps and cashiers. Foster an environment in which passengers enjoyed high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly & efficient transactions at checkout. Results:
Achievements:
? Helped drive a large number of increases in customer satisfaction (as measured by a previous customer survey reports).
? Created automated daily sales report that reduced inaccuracies and provided management. with an important decision-making tool
? Quickly became a trusted employee to the company, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing and producing high-quality work.
? Reduced staff turnover by 15% in 2007, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
? Created automated daily sales report that reduced inaccuracies and provided management. with an important decision-making tool
? Quickly became a trusted employee to the company, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing and producing high-quality work.
? Reduced staff turnover by 15% in 2007,
Experience as
02 December 1995
28 November 1996
Supervise 10 customer service reps and cashiers. Foster an environment in which passengers enjoyed high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly & efficient transactions at checkout. Results:
Achievements:
• Helped drive a large number of increases in customer satisfaction (as measured by a previous customer survey reports).
? Created automated daily sales report that reduced inaccuracies and provided management. with an important decision-making tool
? Quickly became a trusted employee to the company, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing and producing high-quality work.
Experience as
26 September 1999
31 March 2009
Repeatedly promoted during 9-years tenure with-in same organization and served as an executive assistant with remarkable experience in administration and Implemented computerized processes & created new functions from scratch. Exceptionally talented and knowledgeable with more than five years of experience in overseeing the operations of the business centre while managing staff members, providing office assistance for Hotel guests and supporting the audiovisual staff with administrative duties. Results:
Achievements:
? Achieved above-targeted budgets in all maintenance contracts for all facilitated equipment.
? Substantially increased Guest satisfactory comments.
? Implemented needed controls on stock/supplies/reusing and standardizing ordering procedures during operations.
? Helped drive from 10% to 85% increase in customer satisfaction by delivered efficient standard services (as measured by previous customer survey’s record).
? Streamlined most of the department's manual tasks by moving them from paper to a computer-based solution to reduce the 8% of papers cost.
? Decrease departmental expenditures 10% by following a standard handover procedure from leavers.
? Decrease departmental expenditures 4% and relieved additional employees within the Front Office Department while they were on leave during the low season to reduce departmental cost.
? Introduced training programs that enhanced employee performance and helped build a motivated workforce.
Served as Engineering Secretary with remarkable experience in administration and Implemented engineering processes & created engineering functions from scratch. Resolved moderately complex technical problems and set up new databases and configuring it on configuring it on the necessary multi-site and performed basic troubleshooting and helped in debugging the BMS system. Results:
Achievements:
? Achieved above-targeted budgets in all operational maintenance contracts.
? Substantially increased Guest satisfactory comments.
? Implemented needed controls on stock/supplies/reusing and standardizing ordering procedures during operations.
? Helped drive an 18% increase in customer satisfaction by delivered efficient standard services (as measured and compare by the pre-opening period).
? Streamlined most of the department's manual tasks by moving them from paper to a computer-based solution to reduce a large number of papers cost.
? Decreased departmental expenditures 10% by using excellent negotiation skills with maintenance contractors.
? Decrease departmental expenditures 10% by following a standard handover procedure from leavers.
? Decrease departmental expenditures 6% by managing all additional Administrative tasks from another property, Storekeeper & relieved Engineering Supervisor while he was on leave during low season to reduce departmental cost.
? Introduced training programs that enhanced employee performance and helped build a motivated workforce.
Experience as
03 October 2009
29 December 2011
Repeatedly promoted during 2-years tenure with-in Engineering Department and served as an executive assistant with remarkable experience in administration and Implemented engineering processes & created engineering functions from scratch. Commercially aware and highly successful material store and proven track record in driving the business forward whilst delivering high standards service to our guests. Managed daily operations & planning the use of materials and to ensure maximum efficiency with less cost. Ensure that the consistently high standard of presentation in the store & making sure that all available spaces are effectively utilized. Consistent track & focused on record of improving efficiency, maximize hotel business whilst minimizing costs. Resolved moderately complex technical problems and set up new databases and configuring it on configuring it on the necessary multi-site and performed basic troubleshooting and helped in debugging the BMS system. Results:
Achievements:
? Achieved above-targeted budgets in all operational maintenance contracts.
? Substantially increased Guest satisfactory comments.
? Implemented needed controls on stock/supplies/reusing and standardizing ordering procedures during operations.
? An increase of 10% customer satisfaction
? Decreased departmental expenditures 18%
Experience as
31 December 2011
30 May 2012
Served as an Accommodation Manager, Transportation Manager, Cafeteria’s In-charge and employee relation up to 600 associates including management. team,
Achievements:
? Achieved above-targeted budgets in all AMC
? Reduce the usage of stocks
? Increased 10% of customer satisfaction
? Increased sub-contractors induction rates from 0% to 65% within a two-month period.
? Substantially increased employee satisfactory comments.
? Streamline the Accommodation, Transportation and HR function to improve efficiency (revised policies, operational contracts).
? Decreased departmental expenditures 30% by using excellent negotiation skills with transportation and catering contractors.
? Increased 10% of customer satisfaction
? Increased sub-contractors induction rates from 0% to 65%
? increased employee satisfactory by 75%.
? Streamline the HR function.
? Decreased dept. expenditures 30% by using excellent negotiation skills
Experience as
31 May 2012
30 September 2012
Served as an Employee Relation, Accommodation / Transportation Manager, Cafeteria In-charge and executive assistant, to 1,000 associates including management. The team handled a busy phone system, functioned as a primary liaison to associates and ensured a consistently positive customer experience, provided assistance to all medical emergencies. Directed Human Resources function and provide full-service support as acting Human Resources Manager
Achievements:
increased 10% in customer satisfaction
Decreased 30% expenditures
Increased induction rates from 54% to 94% .
Experience as
21 October 2012
30 April 2016
Decreased departmental expenditures 15%
Recognition from management.. for outstanding performances.
Decreased departmental expenditures 15% - 17%.
Trained a number of employees
Saved thousands of AED by revising the AMC and recycling materials.
Reduced staff complaints from 85% to 35% and achieved the budgeted target.
Decreased departmental expenditures 15%
Experience as
16 May 2016
26 June 2018
Builds the valuable relationship with employees
Recruitment & retention
Sets realistic timelines & plans for the introduction of new HR policies & Procedures
Talent management program to build the succession plan
Identifies gaps in the management. Practices & introduces initiatives to close them
Develop communication plans
Manages the admin processes.
Runs regular checks to ensure the full compliance with the UAE law
Introduces job structures & job matrix as the administration gets simple & quick
Help managers to create / update the job descriptions
Manages the performance appraisals
Acts as the team member in projects & regular opinion surveys
Runs the grievances process
Other 10 November 1996
Post-Graduate Diploma in Computer Science (Programming Languages, Hardware, Web Designing) 10th Nov 1996 – 29th dec 1997Bachelor 30 January 1990
Bachelor of Science (26 dec 1987 – 30 Jan 1990)