Experience as Sr IT Supervisor

• Employer

  Raffles Maldives Meradhoo Resort, Maldives.

• From

  20 September 2019

• To

• Detail

  As a member of the property management staff, contributes advanced knowledge and skill in
  Technology and general hospitality business knowledge to support the property and technology
  Information Resources objectives. Position is responsible to the property for all technology
  Planning, decision-making, implementation, and maintenance. May interfaces with vendors,
  Executive Committee and property staff.
  
   Uses computers and computer systems (including hardware and software) to program, write
  Software, set up functions, enter data, or process information.
   Assists in monitoring computer and network operations at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
   Monitors compliance with IR policies and standards protecting company hardware, software and other resources at the property.
   Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
   Assists in vendor management for property IT requirements, functioning as escalation point for problem resolution.
  

Experience as IT Executive

• Employer

  The Imperial New Delhi, India.

• From

  24 June 2019

• To

  05 September 2019

• Detail

  Supports the property’s technology Information Resources objectives. Supports all technology
  Planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and
  Property staff.
  
  
   Monitor information collection and reporting systems and technology to ensure security, accessibility and accuracy of data in support of business processes and decision-making.
   Evaluate externally supplied programs/packages and recommend course of action; evaluate and maintain hardware and software to meet user requirements; assist in review of hardware and software contracts; foster shared use of technology among users.
   Assist with the development of automated workflows to support business processes.
   Ensure user work stations function correctly on the network; administer an electronic mail system for all users; help to provide security administration and define the network environment.
   Draft analytical and technical specifications, reports, proposals, correspondence and presentations for various stakeholders; conduct studies; participate on project teams; and collaborate on special initiatives.
   Contribute to external forums, professional discussions and initiatives to remain current regarding new trends and innovations in the field.
  

Experience as IT Executive

• Employer

  Hulhule Island Hotel, Maldives.

• From

  30 May 2017

• To

  20 June 2019

• Detail

  Supports the property’s technology Information Resources objectives. Supports all technology
  Planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and
  Property staff.
  
  
   Monitor information collection and reporting systems and technology to ensure security, accessibility and accuracy of data in support of business processes and decision-making.
   Evaluate externally supplied programs/packages and recommend course of action; evaluate and maintain hardware and software to meet user requirements; assist in review of hardware and software contracts; foster shared use of technology among users.
   Assist with the development of automated workflows to support business processes.
   Ensure user work stations function correctly on the network; administer an electronic mail system for all users; help to provide security administration and define the network environment.
   Draft analytical and technical specifications, reports, proposals, correspondence and presentations for various stakeholders; conduct studies; participate on project teams; and collaborate on special initiatives.
   Contribute to external forums, professional discussions and initiatives to remain current regarding new trends and innovations in the field.
  

Experience as IT Supervisor

• Employer

  Radisson Hotel Group

• From

  03 September 2012

• To

  23 May 2017

• Detail

  Troubleshoot and repair technical problems or issues related to computer hardware and peripheral
  Equipment. Respond to program error messages by finding and correcting problems or terminating
  The program. Provide technical guidance and recommendations to resolve business problems. Refer
  Major hardware/software problems or defective products to vendors or technicians for service. Enter
  Commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate
  And operate equipment. Maintain and upgrade hardware and software, including peripherals (e.g.
  Printers, scanners) and website technical architecture related to hardware and telecommunication
  Connectivity.
  
   Supporting and assisting the IT Operations Regional Team in Mainz, ensuring the highest levels of service are provided to guests and team members.
   Supporting the Director of IT and General Manager as and when required, to ensure the Hotel is technologically advanced and efficient with all matters relating to hospitality IT.
   Taking ownership for the efficient operation and maintenance of all computer systems and data communications activities in the hotel.
   In general, taking control of SW and HW used by the hotel (Maintaining PCs, printers, telephones and credit card terminals, among others).
   Assist in the preparation of any ad-hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management.
   Answer users IT related enquiries and provide assistance when necessary.
   Having a thorough understanding of server and overall network maintenance.
  

Experience as Cyber Executive

• Employer

  Tata Communication Internet Service

• From

  20 December 2011

• To

  31 August 2012

• Detail

   Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards.
   Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
   Undertake data network fault investigations in local and wide area environments using information from multiple sources.
   Design and implement new solutions and improve resilience of the current environment.
   Configure routing and switching equipment services and firewalls.
  

Experience as Resident Engineer

• Employer

  Airlink Wireless System Pvt Ltd

• From

  25 January 2011

• To

  19 December 2011

• Detail

   Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards.
   Design and implement new solutions and improve resilience of the current environment.
   Support and administer firewall environments in line with IT security policy.
   Upgrade data network equipment to the latest stable firmware releases.
   Undertake capacity management and audit of IP addressing and hosted devices.