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Sreenath Nair

Technical Operations Associate
Dubai

Profile Views 214
Recommendations (0)
Last Seen: 02 January 2021 10:44 PM

Skills
Service Desk ITIL ITSM ServiceNow L1/L2 IT support Troubleshoot MS Office SQL HTML5 Helpdesk Insurance Domain
  • Experience
    3 Years
  • U.A.E Experience
    Fresh
  • Industry
    Information Technology
  • Nationality
    Indian
  • Visa status
    Visit Visa in UAE
  • Qualification
    Bachelor - Bachelors of Science in Information Technology
  • Driving License: NA
Other Matching Titles/Position
Service Desk Analyst
IT helpdesk
Industry Titles
Information Technology

Summary of Career

1. Handle First and Second level of support in service desk

2. Escalation point of contact for Major incidents

3. Drive a team in Agile mode of delivery

4. Reporting

5. Providing proper customer success service to stakeholders

6. Management of Service desk tools

7. Excellent email writing skills

8. Making sure proper resolution is met for tickets

9. Working in a team

10. Quick learner

Work Experience (Employment History)
Academic Qualification

Bachelor 03 March 2016

Bachelors of Science in Information Technology
Certifications
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