Mumtaz Alam
(Job Seeker - Active)
Oracle hospitality consultant/project manager
Kolkatta
Summary of Career
1. A dynamic professional with more than a decade of experience in Business Analysis, Business Solution Design, Strategic planning, Hospitality/Retail Software Support / Implementation/Training and Project Management
2. Expertise in implementing Oracle Hospitality Software (MICROS-3700/9700, SIMPHONY POS, OPERA-PMS,FMC) and Hardware(Micros/Epson/NCR/Partner etc.), Various Retail POS system and hardware used for hotel reservation, POS handlings for Hospitality/Retail, Inventory/procurement management and designing and developing interface components(Integrations) and managing the projects with the team
3. Proficient in ensuring the projects are delivered as per company standard, systems are audited and IT Policies are followed
4. Efficient in resolving daily IT related support calls especially related to Business System (MICROS, OPERA, FMC,GUMNUT etc.), their databases and different interfaces like: Opera-MICROS Interface, Opera- Call Accounting Interfaces, Opera-Key Card Interfaces, Opera-Tourism Dirham Interfaces, Opera- Oracle ERP financial Interface, Micros-FMC Interface etc.
5. Proficient in managing various third-party integration required to meeting integrated business requirement to ensure accuracy of data flow and accepted business flow like: CRM Data integration, call centre Application Integration, online web portal integration ,Point of Sale Integration etc
6. Skilled in daily business communication as needed such as organising timely meeting, project updation, MOM, gathering business requirements, Documentation, Presentation etc.
7. Proficient in understanding and analyzing business requirement and involving accordingly with stake holders for best possible system selection (software and hardware) for a group wide visibility and profitability
8. Technically sound in handling sql and Oracle databases and writing SQL Queries required for various Third party Integrations
9. Ability to drive people within the organisation for change and also driving the overall speed of project completion
10. Proficient in staff coaching, counselling, designing training documents, drafting SOP’s and carrying out business test activities
Experience as Customer Support Executive
Oracle Hospitality(Key Information Technology),Dubai
24 October 2004
16 August 2007
• Implemented and supported Fidelio Materials Control (SQL & Oracle base) for clients such as Emaar Group ,Accor Group, Al Hamra Hotels, Coral Group, Marriott Group and Restaurants Level Al Shaya Group, Al Tayer Group, ELR Group, TGIF, etc.
• Implemented the interface between Fidelio Materials Control, Micros POS (3700 / 8700 / 9700) and Accounting Solution (Sun Systems, JD Edwards, Oracle financials, Slim, Mycom, etc.)
• Examined the pre & post sales and technical aspects
• Presented the sales and technical presentations
• Provided and actively participated in the pre-openings of the hotels and restaurants
• Pre and post sales analysis
• Sales and technical presentation
Experience as Sr. Implementation & Support Specialist
Oracle Hospitality(Micros-Fidelio),New Delhi,India
23 September 2007
19 March 2010
• Planned, implemented / installed the project services and data configuration of Fidelio Materials Control for clients such as Starwood, JW Marriott’s, Accor Group & Restaurants Level SSP International, Satyam Cinemas, etc. in India, Singapore, Malaysia, China, Nepal, etc.
• Scheduled and briefed down liners for the project implementation of Fidelio Materials Control
• Prepared the development request and escalated to development centre as per the requirement of the clients
• Provided Data Management Services and Support for Fidelio Materials Control
• Ensured the regular backups are configured for Fidelio Materials Control
• Escalation and Registration of Issues related to System
• Efficiently resolving database related issues
• Pre and post sales analysis
• Sales and technical presentation
Highlights:
• Holds the distinction of independently executing various overseas projects and received excellent feedback from client
• Developed the interface procedure for different regional software
• Co-ordinated with the clients for the implementation plan
• Resolved hardware, database and users problem
• Done most of the projects for Marriott International like: Marriott Meleka,Malaysia,,Mariott Gurgaon, India etc
Experience as Project Consultant-Hospitality/Retail
MKM Commercial Holdings(WAFI Hospitality),Dubai
04 April 2010
07 February 2019
• Analyzing & understanding business requirements and providing solutions with respect to Business Application (MICROS-3700/9700,SIMPHONY, OPERA,FMC, GUMNUT etc) and Oracle ERP Interface Design on daily basis
• Designing solutions design as per changing needs of system involving delivering presentation to Business
• Undertaking system integration to ORACLE ERP including data/table structure analysis and interpretation of Micros POS and Various Retail POS System to ERP team for data interface
• Collecting all the business & reporting requirements along with Business System Integrators
• Responsible for planning, installing, configuring, troubleshooting and support for Business Application (MICROS 3700/9700,SIMPHONY, OPERA,FMC,GUMNUT etc) and their interfaces with different depending Business systems
• Accountable for writing codes to extract data from Business Application(Micros POS and various Retail POS) as per the agreed interface design to integrate with Oracle ERP System
• Implementing and supporting Business Application through Go-Live and production support
• Hardware Troubleshoot and compatibility check with various Hospitality and Retail Application
• Documenting the business requirements for implementation
• Studying and analyzing different database tables running in Oracle and MS SQL platform to furnish data to Oracle ERP development team
• Implementation - Assisting with cut-over activities Understanding implicit requirements in functional specifications and making a thorough content validation
• Certifying the quality and ensuring that applications have adequate documentation with completion of agreed standards
• Resolving IT related issues with minimal level of escalation in order to ensure smooth business flow
• Vendor management , Issue escalation and raising development request to Oracle and its local dealer
• Coaching and Training IT Staff on regular basis for any change or enhancement
• Developing business related reports using Crystal tool
Highlights:
• Holds the distinction of developing a real time Financial Interface of all Hospitality/Retail System with ORACLE
• Handling different IT related vendors and taking a cost effective decision
• Monitoring and handling Hospitality/Hotel/Retail/F&B projects
• Liaisoning with both internal and external team members at all levels
• Keeping documentation work for the ongoing projects
• Employee training and training documentation
• Extraction of data from Hospitality system for management for business analysis
Experience as IT Project Manager-Hospitality/Retail
United Al Saqer Group,Abu Dhabi
10 February 2019
31 July 2019
• Managing a POS Project on Oracle Hospitality Cloud for almost 12 odd exclusive concepts ( Hospitality and Retail Business) having 70 odd POS Terminal in GCC primarily in UAE, Egypt, and Saudi etc.
• Drafting the document on high level business requirement in line with company global goal.
• Understanding and adjusting the business flow for more effectivity and efficiency in line with systems like: Simphony Micros POS and My Inventory from Operations and Oracle fusion from finance prospective
• Managing the team and involving into different hardware( POS Terminal, Printers, Scanners etc) testing required for Simphony POS Cloud solution for the Group.
• Understanding the various technologies used by corporate IT and ensuring projects are delivered as per IT policy
• Ensuring the project is delivered as per time and budget
• Working in line with corporate ITs’ Strategic plan to deliver projects and ensure the efficiency is maintained
• Planning the system roll out with minute details so that system switchover has least impact on running operations.
• Managing the vendor involved into Simphony Micros POS and My Inventory Cloud solution for the group
• Helping the team in building solution design for business cases and raising development request to Oracle
• Ensuring each business cases are tested and UAT is done
• Conducting elaborate training for Business users on Simphony Micros POS and MyInventory
• Guiding Vendor on system configuration and Master set up from Oracle fusion Accounting prospective and Operations prospective
• Organizing stake holder meetings related to Ongoing projects
• Organizing training for the business users conducted by Simphony and My Inventory Consultants
• Coaching and counseling IT Support Team to support system as part of daily support Activity
• Managing the Support Team and handling System Post Implementation
• Managing Oracle Fusion Integration with Simphony Micros POS and MyInventory Cloud system for Hospitality and Retail Business and managing various third party integrations with Micros POS System
Master 30 April 2008
MBA in Marketing and project managementBachelor 20 July 2004
Bachelor in Tourism StudiesOther 29 November 2001
Diploma in Hospitality Management