Summary of Career

1. Providing server and client support for all issues such as: logon failures, account lockout, network connectivity and authentication problems. Providing the advanced level of support for Desktops, Laptops.

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2. Configuring Network Printer and Troubleshooting the Printer.

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3. Maintaining Active Directory, Domain Controller, User Accounts, Group Policy, OU's Computers, File server, Print Services, DNS, and DHCP on Windows Server 2012 R2 Environment.

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4. Maintaining Sophos Endpoint/Server Security. Setting up policies for Web-Filtering, Peripheral Device Control, Application Control, Tamper Protection, and other Security Policies.

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5. Provided 24/7 and On-call Support for Production environment.

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6. Creating and managing virtual machines and installing VM Tools into VM’s.

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7. Analyze and install the windows patch through Manage Engine on monthly basis.

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8. Configuring and troubleshooting MS Outlook, Office 365 administration, personal folders, sharing calendar and Multi factor authentication for office products.

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9. Configuring VLAN to IP Phone and Troubleshooting the IP Phone.

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10. Working in complete system builds, upgrades, migrations, code deployments and patch management.

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