Amritha
Data Analyst/CRM Specialist
Sharjah
Summary of Career
1. Guided non-profits/clients through the product implementation process and ensured key on-boarding milestones are met prior to going live.
2. Reviewed client data and assess readiness for import into our platform.
3. Supervise and coordinate master data maintenance activities in CRM system.
4. Respond to service inquiries, requests, and questions with the confidence that you are really making a difference.
5. Successfully interpreted data to draw conclusions for managerial action and strategy.
6. Research and devise data mapping from source systems for accurate data development
7. Prepare & assist clients in preparing various data analysis reports using MS Excel as well as our software product.
8. Coordinate product releases and product changes in our CRM system.Work hand in hand with Marketing Team for client database used for Marketing Campaigns
9. Used advanced Microsoft Excel to create pivot tables, VLOOKUP, & other excel validation functions as a part of data analysis.
10. Maintained all CRM related database used for reporting.
Experience as Data Analyst
Ubix Systems Marketing Pte Ltd
29 October 2012
30 April 2019
Versatile Professional with 6+ years experience in Software and Nonprofit data Industry. Experienced in data
coordination process: Analysis, Interpretation, Product Implementation and Validation of Salesforce/Raiser's Edge
extracted CRM data. Translated requirements into analytical briefs and outputs into business action - to both
technical and non-technical audiences. Maintaining the quality of data in every phase of SDLC to exceed customer
expectations.
Documentation experience in Tutorials.
Prepared test cases and contents for product blog.
Provided Release Reports to the top management.
Good Interpersonal skills with excellent problem solving capability.
Bachelor 30 May 2011
Completed BTECH Information Technology from Anna University, India