Summary of Career

1. Provide support to all software engineering processes and assist to code all programs and design short and long term objectives for all applications and coordinate with departments to analyze all requirements and provide efficient support to all end users.

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2. Apply the required training for new members on all process and procedures and train the current members for new technologies and tools help in achieving their work.

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3. Troubleshooting / repairs of hardware for all types of desktop PCs, Laptops and Printers.

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4. Performing IT Checklist Tasks to ensure Minimum Interruptions and failures, and Maximum business continuity, by ensuring daily operations and monitoring Performance.

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5. Ensure the successful completion of quality product and solution implementations utilizing strong leadership, project and resource management skills

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6. Provides accurate information and supports Service Management in all areas.

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7. Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

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8. Configurations of windows file sharing and user level permissions as per the grade of employees.

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9. Active Directory user management and manipulation and user rights Management.

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10. Attend and troubleshoot end user tickets/incidents.

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