Syed Abdul Malik
Desktop Support Engineer
Dubai
Summary of Career
1. • Responsible for networking problems, network related issues, system installation, trouble shooting, Administration & configuration of Software.
2. • Provide 1st level IT Support (Hardware/Software), log the incidents/problems and close
3. • Installation & Configuration of Windows Server 2008, 2012.
4. • Windows 7,8,10 (Installation, Troubleshooting windows features, system tools & other windows features)
5. • Installation of Active Directory.
6. • Office application (Trouble shooting office 2013,2007,2010, professional’s application, configuring outlook email Trouble shooting email client connectivity and send receive issues.
7. • Network Connectivity (Trouble shooting basic lan/wan complains.
8. • Troubleshooting system hardware related issues like hdd, ram, motherboard
9. • Desktop Computers full support
10. • Installing Printing devices
Experience as Designation: Customer Support Executive
14 October 2013
12 December 2014
• Responsible for networking problems, network related issues, system installation, trouble shooting, Administration & configuration of Software.
• Provide 1st level IT Support (Hardware/Software), log the incidents/problems and close
• Them after resolution accordingly by following SOPs.
• Installation & Configuration of Windows Server 2008, 2012.
• Windows 7,8,10 (Installation, Troubleshooting windows features, system tools & other windows features)
• Installation of Active Directory.
• Office application (Trouble shooting office 2013,2007,2010, professional’s application, configuring outlook email Trouble shooting email client connectivity and send receive issues.
• Network Connectivity (Trouble shooting basic lan/wan complains.
• Create users and group on Active Directory on domain environment
• Resolving daily user active directory related complain like password reset, group addition, creating or deleting computer account.
• Troubleshooting system hardware related issues like hdd, ram, motherboard
• Establish data backups & server backup.
• Implementing group policy for users.
• Coordination with vendor for providing solution and troubleshooting.
• Provide assistance to computer users by resolving technical problems and maintaining network, software and computer equipment for the company.
• Managed Services regarding ISP Networks
• Installing Printing devices
• All Computer Maintenance
• Product Support regarding software’s
• Desktop Computers full support
Experience as Designation: Assistant IT Officer
15 December 2014
05 February 2016
• Responsible for networking problems, network related issues, system installation, trouble shooting, Administration & configuration of Software.
• Provide 1st level IT Support (Hardware/Software), log the incidents/problems and close
• Them after resolution accordingly by following SOPs.
• Installation & Configuration of Windows Server 2008, 2012.
• Windows 7,8,10 (Installation, Troubleshooting windows features, system tools & other windows features)
• Installation of Active Directory.
• Office application (Trouble shooting office 2013,2007,2010, professional’s application, configuring outlook email Trouble shooting email client connectivity and send receive issues.
• Network Connectivity (Trouble shooting basic lan/wan complains.
• Create users and group on Active Directory on domain environment
• Resolving daily user active directory related complain like password reset, group addition, creating or deleting computer account.
• Troubleshooting system hardware related issues like hdd, ram, motherboard
• Establish data backups & server backup.
• Implementing group policy for users.
• Coordination with vendor for providing solution and troubleshooting.
• Provide assistance to computer users by resolving technical problems and maintaining network, software and computer equipment for the company.
• Managed Services regarding ISP Networks
• Installing Printing devices
• All Computer Maintenance
• Product Support regarding software’s
• Desktop Computers full support
Experience as Designation: System Support Engineer
15 November 2016
• Responsible for networking problems, network related issues, system installation, trouble shooting, Administration & configuration of Software.
• Provide 1st level IT Support (Hardware/Software), log the incidents/problems and close
• Them after resolution accordingly by following SOPs.
• Installation & Configuration of Windows Server 2008, 2012.
• Windows 7,8,10 (Installation, Troubleshooting windows features, system tools & other windows features)
• Installation of Active Directory.
Matric 05 April 2006
Secondary School Education Major: Computer Science Cambridge Public School, Karachi - 2006Intermediate 28 February 2008
Higher Secondary Education Major: Pre-Engineering Shah Abdul Latif Govt. Science College, Mirpur Khas -2008Bachelor 29 April 2013
Bachelor of Science Major: Computer Engineering SIR SYED University of Engineering and Technology, Karachi - 2013