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Pritesh Mehta

Assistant Manager - PMO Lead - Financials
Dubai

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Skills

Financial Reporting/Management Revenue & Cost Optimization Team Management Headcount & Buffer Analysis Recoveries and Collections Client Relationship Management MIS Reporting and Dashboard Credit Operations Management Management Reporting Data Reconciliat

Experience
More than 15 Years
U.A.E Experience
--
Industry
Management
Nationality
Indian
Visa status
Visit Visa in UAE
Qualification
Bachelor - B.E. (Electrical) from Sardar Vallabhbhai Regional College of Engineering and Technology (now SVNIT), Surat
Driving License: None

Other Matching Titles/Position

Industry Titles

Management

Summary of Career

1. Hands-on experience in Contact Center Operations across Collections, Recoveries (Fresh Charge-Off & Warehouse) & Customer Service in BFSI domain and Technical Support in Telecom industry

2. Appointed as a PMO Lead for the company whose client is one of the top 5 banks in Australia under Credit Operations & Customer Service at Assistant Manager Grade

3. Consummate & Expert in managing Financials for 5 units (600+ associates) across 3 GNDM locations including Capacity Planning, Financial Planning & Reporting, Revenue Forecasting, Resource Management, Cost Optimization & GM Analysis, Client Invoicing, Billing and follow-ups for outstanding invoices, Financial Dashboards & PowerPoint Presentation

4. Successfully completed a Project – Saves through De-banding with computed annual save of over $55K AUD

5. Creative & intellect professional, developing relationships to develop strategies that convey a customized approach to all program pursuits by blending creative and intelligent planning skills for meeting top/bottom-line objectives

6. Insightful professional with notable success showcased in implementing enhancements with attention to details in Process Management and Project Management

7. Effective communicator with excellent interpersonal, communication & presentation skills, having a keen aptitude for learning and applying new knowledge resourcefully

8. Agile and Lean Six Sigma Green Belt trained professional adaptable to changes & problem solving capability through data mining and data analysis

9. Analyzing complex reports and present them in a simplified way such that it gets easy to understand

10. Extending support to management for formulating unit goals, short & long-term budgets, developing business plans for the accomplishment of target for revenue, cost and margin at organization level

Work Experience (Employment History)

Experience as Assistant Manager - PMO Lead

Employer

Tata Consultancy Services
From

01 August 2017
To
Detail

PMO Lead managing Financials for CEM & Customer service Cluster under BFSI Domain of APAC region. Headcount Management and Buffer reduction, Client Billing and Outstanding Invoice Recovery, Financial Dashboards for Management Reporting, Revenue and Margin Variance Analysis. Projecting Resource Requirement through Capacity Planning and Future Attrition. Cost Management and Optimization through Churn Plan Analysis. Maintaining Data and handling Critical Task List for Delivery Leader Review.

Experience as Visiting Lecturer - Engineering

Employer

N. G. Patel Polytechnic Engineering College
From

01 June 2004
To

30 November 2004
Detail

Worked as a Visiting Lecturer for Polytechnic Institute for 6 months - Subject of Electrical Power Generation and Transmission, Economics and Turbines and Generators.

Experience as Senior Customer Service Agent

Employer

Zenta India Pvt. Ltd.
From

03 January 2005
To

15 January 2007
Detail

• Appointed as Financial Advisor for Chase Bank – Credit Card Collections Process
• Achieved daily & monthly targets for Collections & ensured maximum customer satisfaction
• Received a Certificate and awarded as “Quality Monarch” for achieving High-Quality Standards and High Rate of Customer Satisfaction two times consistently

Experience as Senior Customer Service Agent

Employer

IBM GLOBAL SERVICES INDIA PVT LTD
From

01 April 2007
To

31 December 2008
Detail

• Appointed as Team member for UK Broadband Process – providing Technical Support and Customer Service
• Adjudged with “STAR Award” for excellent performance in 2008
• Participated in BQT (Basic Quality Training), Service–No, Break Free & Excel Training
Customer Service - Inbound Call Handling - Tech Support for internet connection..UK

Experience as Senior Debt Recovery Officer

Employer

Tata Consultancy Services
From

05 January 2009
To

30 April 2011
Detail

• Customer Management – Making Outbound and handling Inbound Call for overdue/defaulted customers and perform collections activity – follow up with customers who promise to pay and set reminders to ensure promise is kept
• Listening skills, empathising customers facing difficulty and offer repayment plan/settlement within authority, creating win-win situation and improved customer satisfaction and meeting client targets
• Meeting Collection target along with KPI’s – contact rate, promise rate, kept rate and APS

Experience as Debt Recovery Team Leader

Employer

Tata Consultancy Services
From

01 May 2011
To

31 March 2015
Detail

Handling Team, Driving Results, Team Bonding activity. Solving Customer Escalations, Achieving high Customer Satisfaction. People Development, Coaching, Mentoring, Management Reporting, Performance Management

Experience as MIS Analyst

Employer

Tata Consultancy Services
From

31 March 2015
To

31 July 2017
Detail

Financial reporting, Operations Reporting and Analytics. Thinking out of the box with Strategy Planning to achieve business goals. Incentive Remodeling and revenue forecasting. Daily/Weekly/Monthly Dashboard for Management Reporting.