Experience as Technical Support Engineer

• Employer

• From

  01 January 2013

• To

• Detail

  January 2013 – Current Technical Support Engineer, Reclon Consulting Engineers
  Responsibilities:
  ? Installation, configuration and support of Microsoft Windows Server 2008,2012 and 2016.
  ? Installation, configuration and support of Microsoft Windows Operating Systems Windows 7,8 and Windows 10.
  ? Provide Level 1 and Level 2 support
  ? Installation and configuration of Linux on user’s machines
  ? Provide remote and Service Desk support services to end users.
  ? Research and identify solutions to software and hardware issues
  ? Diagnose and troubleshoot technical issues, including account setup and Layer 1 network configurations.
  ? Build, configuring and troubleshoot Printers, PC and laptop applications and hardware components.
  ? Hardware and software vendor management including warranty repairs.
  ? Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  ? Perform coordination of workstation asset recovery.
  ? Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  ? Perform regular upgrades to ensure systems remain updated
  ? Troubleshoot system failures or bugs and provide solutions to restore functionality
  ? Arrange maintenance sessions to discover and mend inefficiencies
  ? Keep records of repairs and fixes for future reference
  ? Offer timely technical support and teach users how to utilize computers correctly
  ? Complete incidents and requests within SLA in pressurised environment.
  ? Prepare accurate and timely reports
  ? Create user instruction manuals
  ? Maintain and repair technological equipment (e.g. routers) or peripheral devices
  ? Install well-functioning LAN/WAN and other networks and manage components (IPs etc.)
  ? Implement and configure a wireless network model in a safe and secure manner, including devices and networks.
  ? Manage security options and software in computers and networks to maintain privacy and protection from attacks.
  ? Manage security options and software in computers and networks to maintain privacy and protection from attacks
  ? Technical Documentation of Information Security Policies
  ? Monitoring progress of projects
  ? Vulnerability Scanning
  ? Penetration Testing
  ? Apply and implement secure network administration principles and procedures.
  ? Understand applicable policies, laws and regulations of IT security, whether dictated locally or globally.