Experience as Network Engineer

• Employer

  Future Infotech Industry

• From

  09 April 2017

• To

  31 December 2018

• Detail

  • Provisioned access to internal servers, secure FTP, VPN to vendors and third party users.
  • Managed Zscaler proxy, implemented changes as per situation/ threat.
  • Managed and upgraded Symantec Endpoint Manager and Symantec clients to different versions.
  • Implemented usb block policy on entire network and provided alternatives as per business requirement.
  • Resolved network related issues like local area connection problem, network access, mails, internet, VPN issues, etc
  • Utilize IT incident/change/asset management system to document, prioritize and track requests.
  • Provided timely, proactive communications to stakeholders on significant issues and developments.
  • Adhere to all processes and methodology for Knowledge Centered Support and create knowledge content.
  • Assist with system administration (e.g. Profile maintenance, CheckPoint/Cisco Anyconnect), audits, team documentation, and other duties assigned.
  • Self-starter and highly motivated to provide excellent customer service, technical support and new challenges.
  

Experience as System Engineer

• Employer

  Tata Consultancy Services

• From

  15 January 2015

• To

  16 November 2016

• Detail

  • Performed successful POC of Bluecoat Proxy servers.
  • Administered, maintained and supported Bluecoat proxy, HA configuration and cloud solution.
  • Managed router and switch configuration, implemented changes depending on corporate requirements and documented the same.
  • Configured and troubleshooted VLANS, STP, L2 and L3 Ether channel.
  • Providing end-user support and dealt with Enterprise Customer.
  • Managed LAN/WAN infrastructure, including routing protocols EIGRP, OSPF.
  • Dealt with monitoring tools like network packet capture tools like Wire-shark.
  • Implemented changes on Checkpoint Firewall (R75.45) and also upgraded to R77.20 version.
  • Performed rule reconciliation of firewall from Algosec monitoring tool.
  • Provided support while streamlining of corporate wireless network.
  • Ensured all data was backed up each evening, which alleviated lost information following malware incident.
  • Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
  • Resolved queue of 15 walk-up requests and 10 trouble tickets in a day by prioritizing urgent issues.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Secured network systems by establishing and enforcing access control policies.
  • Documented as-built for network architectures according to established processes and suggestions for work-flow improvements.
  • Performed acceptance testing to deliver integration and interoperability of network technologies.
  

Experience as Assistant Manager

• Employer

  Alcatel-Lucent Managed Solutions India Pvt Ltd.

• From

  01 April 2013

• To

  30 November 2014

• Detail

  • Managed cisco routers and switches (series 7600, 7200,3600,3725,3550, 3750, ME3400) and Huawei (CX600, CX400, CX200) devices.
  • Configured and troubleshooted OSPF in ISP network and BGP at client end.
  • Managed Vlan's, STP, MSTP, RSTP in ISP network.
  • Handled monitoring & remote troubleshooting of the Data Network equipment (around 48,000 devices) all over India.
  • Provided 2nd and 3rd level of support for troubleshooting various customer service related faults like packet loss, Link Down, latency and throughput issues.
  • Determined which network devices, routers, switch were malfunctioning, immediately applying troubleshooting methods for resolution.
  • Monitored and performed hardware and software upgrades to network devices, including operating systems.
  • Provided support in planned activities like migration of services, hardware related activities and integration of new devices into the network.
  • Conducted acceptance Test (AT) of newly integrated Cisco and Huawei devices.
  

Experience as Graduate Engineer Trainee

• Employer

  Reliance Integrated Services Pvt.Ltd.

• From

  15 October 2012

• To

  31 March 2013

• Detail

  • Managed cisco routers and switches (series 7600, 7200,3600,3725,3550, 3750, ME3400) and Huawei (CX600, CX400, CX200) devices.
  • Configured and troubleshooted OSPF in ISP network and BGP at client end.
  • Managed Vlan's, STP, MSTP, RSTP in ISP network.
  • Handled monitoring & remote troubleshooting of the Data Network equipment (around 48,000 devices) all over India.
  • Provided 2nd and 3rd level of support for troubleshooting various customer service related faults like packet loss, Link Down, latency and throughput issues.
  • Determined which network devices, routers, switch were malfunctioning, immediately applying troubleshooting methods for resolution.
  • Monitored and performed hardware and software upgrades to network devices, including operating systems.
  • Provided support in planned activities like migration of services, hardware related activities and integration of new devices into the network.
  • Conducted acceptance Test (AT) of newly integrated Cisco and Huawei devices.