neha oza


Abu Dhabi


Profile Views 398

Recommendations (0)

Skills
  • Experience
    10 Years
  • U.A.E Experience
    --
  • Industry
    Information Technology
  • Nationality
    indian
  • Visa status
    On Spouse Visa
  • Qualification
    Bachelor - Information Technology Stream
  • Driving License:
Other Matching Titles/Position
Industry Titles
Information Technology

Summary of Career

1. Project administrator and Service operation management professional


2. ITIL process consulting, Infrastructure Service/Incident Management and IT Operations.


3. Project management office task (PMO), Incident Management & customer service approach spread across various global locations.


4. exposure to Gap Analysis, Process Mapping, setting up processes, as per industry standard ITSM best practices and project and process documentation


5. Excellent communication, problem-solving and analytical skills with ability to work independently or in a team environment.


6. Incident Management


7. Invoice processing and management


8. Helpdesk support, Service Desk Lead and Technical Helpdesk


9. SLA management


10. Service Delivery


Work Experience (Employment History)

Experience as Consultant

  • Employer

    Capgemini

  • From

    01 September 2012

  • To

    12 June 2019

  • Detail

    1. Project Administration / PMO : ERP – SAP, Network & Infrastructure Team:
    2. Resource Management
    3. Incident Management
    4. Problem Management
    5. Change management
    6. Continual Service Improvement
    7. Transition Management / Hypercare

Academic Qualification

Bachelor 01 July 2008

Information Technology Stream
Certifications
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