Experience as Manager - Human Resources & Training

• Employer

• From

  22 January 2012

• To

  01 November 2019

• Detail

  Leading the Human Resources function and managing a wide variety of human resources responsibilities including employee relations, performance management, organizational development, talent acquisition and learning & development. Reporting to the CEO, primarily responsible to establish and implement the HR strategy in line with the business objectives to ensure profitability and growth.
  
  Areas of Expertise
  
  Talent Acquisition
  
  Developed and managed Talent Acquisition for the company by implementing innovative company-wide recruiting strategies, processes and procedures
  Implemented a new Applicant Tracking System (Microsoft SharePoint) resulting in improved user and candidate experience
  Eliminated all 3rd party recruiting fees resulting in over AED 200,000 in savings
  Workforce Expansion: Ramped up the workforce by 35% in a span of 2 years
  
  Learning & Development
  
  Integral member of Albatha’s in-house learning center (Albatha Learning Academy) which is certified by ‘ILM’ a part of the City & Guilds Group, UK’s leading provider of leadership qualifications.
  Identified overall training needs of the organization. Developed content and activities for training and delivered over 200 training programs and workshops on topics such as Leadership & Management, Stage Presence & Public Speaking, Corporate Communication, Time & Stress Management, Customer Service and Sales & Negotiation Skills.
  Monitored effectiveness of trainings using various tools and techniques such as Kirkpatrick Evaluation Model, Self-assessment questionnaires, peer and manager feedback and certification / exams
  Participated in bringing together the ‘Albatha Learning Festival’, a unique way to promote a ‘learning culture’ within the group companies. The annual event, participated by 7,000 employees, showcased more than 100 training sessions spanned across three days, covering all levels of employees in the Group.
  Page 2 (Cont’d)
  Performance Management
  
  Developed Key Result Areas (KRAs) with detailed Balance Scorecards indicating Key Performance Indicators (KPIs)
  Built an objective system for the disbursement of Performance Linked Incentives (PLI)
  Prepared and executed training programs targeted to rationalize the ideology of Performance Ratings and promote the importance of regular feedback.
  Devised proactive succession planning strategy for Top Management and Senior Management
  
  Compensation & Benefits
  
  Prepared and evaluated job and market pay surveys in collaboration with EBM Benchmarking, Charterhouse and Hays’ salary & employment reports
  Streamlined Sales Incentive and Bonus schemes, leading to increase in performance and ownership
  Introduced the concept of timesheets in order to compensate employees with overtime as per UAE Labour Law
  Re-engineered the wage structure in order to cover various business related expenses, reducing administrative effort and the organizational cost strategically
  
  Organization Development and HR Strategy
  
  Created and managed the organizational blueprint in terms of organograms, departmental structures, job descriptions, behavioral competencies and other related elements.
  Worked alongside the Executive Management of the Company during the merger of six entities, forming Tecon SES. Reevaluated the Organization Structure, performed Job Analysis and helped the organization relook at their employee strength. This was followed by a rightsizing with emphasis on change management, organizational development and cultural initiatives supporting business objectives.
  Lead member of the EFQM steering committee that worked on Business Excellence Awards. Won the Sharjah Excellence Award (2012), Sheikh Khalifa Excellence Award (2014) and Dubai Quality Award (2016)
  
  Employee Relations
  
  Managed all areas of employee relations including benefits administration, reward & recognition, employee satisfaction, talent development, progressive discipline and separations.
  Implemented corporate wellness programs in collaboration with Fitness First and VLCC to focus on healthy lifestyles, improve productivity and reduce absenteeism.
  Spearheaded CSR initiatives in the Company to raise awareness. Activities include a robust recycling program with Bee'ah, Observing earth hour, blood donation campaign with Latifa Hospital, donations to Emirates Red Crescent and organizing events for Manzil Center (School for Special Needs).
  Designed a comprehensive Reward & Recognition program to encourage employee contribution. This included Suggestion Reward Scheme (SRS), Best Employee Awards, Loyalty Awards, Retirement Awards etc.
  
  HR Reporting & Compliance
  
  Drove transition from outdated systems into a sophisticated platform by implementing Microsoft SharePoint Services, improving analysis, reporting, and planning capabilities while streamlining daily HR operations.
  Designed Business Continuity Plan (BCP), collaborated with Group L&D to deliver Compliance programs and worked with internal & external auditors to ensure process controls are in place.
  Work closely and collaboratively with Finance in ensuring a smooth integration of payroll process
  Maintained effective HR reporting, including turnover, headcount, recruiting, organization charts, and other key metrics to drive organizational effectiveness