Summary of Career

1. Worked with JP Morgan Chase: Resolving credit card disputes.

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2. Analyzing the account and thoroughly reviewing the dispute reason codes to ensure dispute made by our customer is potential dispute and Create urgency and work the dispute so that our customer’s resolution is not delayed.

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3. Coordinate with the Merchants to resolve the dispute as soon as possible and Ensuring that neither the Merchant nor the customer feels that they are not heard by the bank.

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4. Conduct Team huddles before shift to share process updates and team standings and Provide high level of C-Sat with zero compliance and 100% quality

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5. Interact with team members for self-development, team bonding activities and discuss improvement strategies and Review difficult cases for team members and help them with different ethical ways of working a difficult disputes

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6. Been a subject matter expert (SME) for the team to help the team grow together.

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7. Generated reports to help the team understand their performance as a team and as an individual weekly and monthly and Received 5 keys recognition from Business Analyst and peers for the excellent performance given month on month.

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8. Always had healthy competition and achieved star performer month on month.

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9. Ability to stay calm under pressure.

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10. Able to react quickly and effectively when dealing with challenging situations.

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