Summary of Career

1. Managing Back office Customer service operations

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2. Doing RCA and Reducing call per sub and complaints

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3. Ramping up of contact centers

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4. Attrition and shrinkage management

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5. Managing end to end call center operations

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6. Taking care of budget and P&L for the department

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7. Team management

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8. Managing stake holders

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9. Taking care of performance management

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10. Ensuring telesales

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