Mohammad Suhaib Rashidi
Senior Customer Associate/SME /Asst Team Lead
Dubai
Summary of Career
1. Worked with reputed companies Zomato and Foodpanda
2. Escalate complaint to relavant department
3. Email support to customer
4. Voice support to customer
5. Coach new employee
6. Handled Team of 10-12 Team member
7. Publish daily team attendance reports
8. Handling external or internal communication or management systems
9. Handling supervisor call
10. Publish day to day /weekly Roster
7 Times awarded as Top performers in Foodpanda
Experience as Senior Associate/Asst Team Lead
17 January 2017
07 September 2019
Worked as senior customer Support Associate /Asst Team Lead ,Worked in voice ,chat support department,sales, catalogue .
Handle 10-12 Employees Team for a year.
Experience as Associate
04 December 2015
16 January 2017
Worked as customer support and merchant support associate for a year with food panda (Inhouse)
Matric 16 May 2008
First ClassIntermediate 30 May 2011
Diploma In Electronic and communication Engineering First ClassBachelor 30 December 2019
B Tech in Electronics and communication Engineering Result Awaiting