Experience as HR Manager / Office Manager

• Employer

  Spectrum UAE Ltd

• From

  15 May 2016

• To

  31 December 2019

• Detail

  • Facilitated and prioritized the rebuilding of the organization’s HR function and proposed alternative methods of
  operational management, which resulted in 10 % of annual cost-savings.
  • Cut data processing time by 20% by integrating a Google tracking system for operational files and records.
  • Managed daily operations during the absence of CFO and CEO and provide C-level assistance to management and
  senior managers.
  • Maintained and enforced continuity among corporate, division and local work teams by documenting and
  communicating actions, irregularities, and continuing needs.
  • Structured and implemented programs and policies in the areas of training, compensation structures, benefits
  packages, incentives and new-employee orientation.
  • Pioneered a management of attendance and late arrival policy, which has reduced absenteeism levels in the
  workplace by 5%.
  • Advised and influenced managers on organizational policy matters and recommend needed changes to boost
  employee performance.
  • Devised creative and cost-effective incentive and morale boosting programs (including special events and a tiered
  awards structure) that increased employee satisfaction and productivity.
  • Collaborated with department IT staff to develop dashboards and other data management tools resulting in 20% timesaving.
  • Introduced and implemented KPI reporting pattern for lead to close ratio for the sales team in order to monitor
  progress for business development.
  • Monitor and perform P.R.O related tasks such as visa processes, immigration disputes, communicate amongst various
  free zones for any specific requirement, government departmental tasks and company lease renewals.
  • Achieve financial objectives by anticipating requirements. Submitting information for budget preparation, scheduling expenditures, monitoring costs, annual appraisals and petty cash management.
  • Headed multiple successful training sessions for staff on office safety practices and precautionary measures during an emergency.
  • Collaborated with sales and accounts department to improve pricing and invoicing accuracy.
  • Deposits sales on a daily basis from all branches and tallying invoiced details.

Experience as Business Process Associate

• Employer

  Basecamp Data Solutions

• From

  11 December 2013

• To

  12 February 2016

• Detail

  • Introduced a time tracking system for contractors in order to track their daily hours on individual work sites.
  • Assisted in sales development.
  • Developed a customer complaint scheduling system resulting in cost savings from reduced revisits to properties and quality control assurance.
  • Schedule maintenance appointments for our tenants and ensure task completion with quality control.
  • Preparing Management Reports either Financial or Operational as and when required for the effective and smooth
  operations of the company.
  • Track utility progress for commercial and residential locations.
  • Make payments for maintenance supplies, residential and commercial utilities.

Experience as HR Executive / Service Advisor

• Employer

  Radical Chassis Solutions

• From

  14 March 2012

• To

  23 October 2013

• Detail

  • Developed new quality checklist standards for better quality performance and reliability.
  • Managing workplace safety issues.
  • Assist in implementing organization's HR policies.
  • Recording, maintaining and monitoring attendance to ensure employee punctuality.
  • Maintaining and regularly updating master database (personal file, personal database, etc).
  • Translating customers’ repair problems into standard repair terminology.