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IT Support Engineer
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Summary of Career
1. Experienced Network Support Engineer with a demonstrated history of working in the computer networking industry. Skilled in Cloud Computing, C++, Networking, JavaScript, and Project Management. Strong information technology professional graduated from iqra university.
2. Coordinating office activities and operations to secure efficiency and compliance to company policies.
3. Management of office equipment.
4. Submit timely reports and prepare presentations/proposals as assigned.
5. Organizing, arranging and coordinating meetings.
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Experience as Desktop/Network Support Engineer
01 January 2020
01 January 2021
Experience as Technical Support Engineer
01 April 2018
31 December 2019
Maintained detail records of support provided in an incident management system.
Lock complains and escalates issue to concern team after proper trouble shooting.
Pro-active monitoring customer links via NMS, Libre NMS, NPM solar winds.
Remote Desktop,point to point testing.
Tracking and categorization of ticking history and conducting end user surveys at ticket closures.
hands-on Bandwidth Utilization graph.
Troubleshoot client queries regarding link down, bandwidth issue, link degradation, packet .dropping and many day to day operations issue.
Hands-on switches and Routers on privilege mode access for troubleshooting including Cisco, Huawei, Maipu, BDcom, Raisecom and Gpon.
Bachelor 30 December 2017
BS Computer Science