Hissan Khan
Medical Billing / Admin & Support
Dubai
Summary of Career
1. Sincere and hard-working professional with 15 years of experience in Billings-Healthcare, Administration, Banking Back Office Operation.
2. Expertise in Medical OP/IP billing, collecting payments, generating, arranging and re-checking bills, managning Petty Cash. Good knowledge on Insurance cards benefits and claims.
3. Instrumental in improving the use of staff, materials, equipment and other resources.
4. Ability to resolve client issues with effective negotiation skills to establish and maintain relationships with clients and vendors.
5. Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management.
6. Maintaining and sending Quality Accuracy reports, Daily Report, MTD, Quarterly, Half yearly and YTD Report of Audit.
7. Coordinating employee documentation, updating procedures and policies, arranging training and meetings, scheduling interviews and exit interviews.
8. Making marketing strategies and Implementing, managing activities withing the store.
9. Vendor handling, Tracking fire fighting equipment and license of the stores.
10. Good idea about Banking back office process and reports handling
Hard working professional with 17.4 years of experience in Medical Billing, Administration and Business support. I am adept in Communication, leadership, Cash & Petty Cash Management, Coordination, Vendor Handling, MS Office and Process Improvements. Moreover, my on-the- job experience has afforded me a well-rounded skill set including first-rate planning and time management abilities.
Experience as Admin Executive
Cafe Coffee Day
01 January 2004
31 December 2005
Responsibilities:
▪ Handled the vendor management.
▪ Managing and handling vendors, tracking fire fighting equipment, tracking license, maintain employee records, scheduling interviews and training.
▪ To accumulate the entire indent from the all the cafés in Mumbai on daily bases.
▪ Compile the data in Excel and send the orders to the Vendors through Mail, Fax or Phone on daily bases.
▪ To schedules the deliveries of the Orders for the café and to make arrangements of all the necessary supplies for the launch of new Café Outlet.
▪ To accumulate and compile the data of the stocks of all the cafés in Mumbai for monthly store indent on monthly bases.
▪ Handled Licenses of all café outlets by maintaining data of license in Excel and Maintained the original licenses files and interact with the licensing consultant.
▪ To track and maintain Fire Fighting Equipment in the café for all the locations.
▪ Assisting with documentation and filling of the employee’s details and scheduling interviews of the candidate with HR.
▪ To co-ordinate with the housekeeping contractor for requirement of the house keepers in the outlets and their schedules.
Experience as Assistant Manager
Cafe Coffee Day
01 January 2006
28 February 2007
Responsibilities:
▪ Managing a broad array of key business activities including store operations, sales, consumer promotions & relationship management.
▪ Conducting the orientation program for new joiners, training them on Standard operating procedures (SOP) of the product, staffs shift & cash flow etc.
▪ To maintain and make schedule of staff on weekly bases.
▪ Responsible for inventory control, stocks ordering & back store management, safety provision, liaison with store staff.
▪ Implementing sales promotional, Discount offers in the stores & Mark down strategies.
▪ Interfacing with customers to understand their requirements & recommend viable solutions.
▪ To identify areas of improvement in the service level & ensure operations through accurate & timely delivery.
▪ Monitoring and supervising team activities and suggesting improvements in their performance.
Experience as Team Developer (Trustee Services Mortgage Department)
BANK OF AMERICA CONTINUUM INDIA PVT. LTD.
17 December 2007
24 October 2012
Responsibilities
▪ Handled team of 20 associates, assigning Work load, collating data and creating daily Reports for the day.
▪ Handle Queries from client and settling their accounts Co- ordaining with operations and analyzing the root cause analysis.
▪ Process Training for the new joiners and handled newly migrated process individually with minimal supervision.
▪ Auditing and sending daily Audit tracker.
▪ Sending Daily Report, MTD, Quarterly, Half yearly and YTD Report of Audit
▪ Preparing fortnightly Dashboard Achievements
▪ Received Rewards, Recognition certificates and Appreciation mails from managers and seniors management.
▪ Created macros for the process which is time savings and successfully completed and implemented in the process and received recognition for the same.
Experience as Billing Assistant
Belhoul European Hospital LLC
24 February 2013
15 May 2022
Responsibilities:
▪ Preparing Outpatient and Inpatient bills after checking medical files.
▪ Understanding Insurance rule and regulation.
▪ Tallying and generating reports for submission to the accounts at the end of the day.
▪ Coordinate with In house Insurance Coordinator for Insurance query.
▪ Communicating and Coordinating with the nursing and other support departments.
▪ Collecting and verifying all the necessary documents required for claims submission.
▪ Any other routine job as advised by the Finance & MIS Manager.
▪ Answering the queries via mail and telephone.
▪ Participate in departmental quality improvement and patient safety programs
▪ Handling daily transactions and maintain accurate petty cash register.
Bachelor 01 December 2011
Bachelors in Commerce: Periyar University of Distance Education, Salem, India 2010 – 2011Certificate in Logistics and Supply chain management professional