Gerald Hernandez
Application Support Analyst
Al Furjan, Dubai
Summary of Career
1. Perform the Script Recording and Playback for user and role mass creation.
2. Update authorization via SAP Central Management Console and SAP Gui to access the Business Object Launchpad.
3. Designed, configured, and tested SAP authorization objects, profiles, roles, and users.
4. Investigate missing authorization object issue.
5. Create a table of authorization groups in SAP and assign an authorization group to a table group.
6. Assist in configuring, testing, and validating SAP Security.
7. Perform security audits to ensure compliance.
8. Maintain and update various security roles and profiles.
9. Collaborate with other teams to implement security best practices.
10. Prepare technical documentation.
Experience as Software Engineer / Information Technology Consultant
Accenture Philippines
11 December 2006
06 February 2009
• Monitoring Service Now as a ticketing tool for the project.
• Reset passwords, unlock users’ IDs, and send mail to the appropriate owner account.
• Transport all modified roles, and user groups from the development, test, and to the production system.
• Create, and modify the mass users account, providing proper authorization and limiting validity based on the requests.
• Create, and release the TR numbers for transport requests, setting transports to complete, quarantine, and remove from the RevTrac console, change the description of the project on RevTrac by request, and create transport of copy.
• Asking for approval for the usage of emergency users for urgent, and critical requests.
• Document all the updated tickets and the ticket tracker from time to time.
• Create and assign the developer key to users’ account.
• Create documents as a reference for the new and old members of the team.
• Providing authorization in the UMT tool table for password reset.
• Add the user group in the UG table and transport it to other systems.
• Monitor and maintain the RFC connection from the development, test, and to the production system.
• Monitor, investigate, and send the mail to the job owner once the error is encountered.
• Know how to implement SAP notes.
• Make and compile the documents about the issues that are difficult to resolve for future reference.
• Single point of contact on new projects and getting the details from the client about what kind of support is needed from the basis team and the target date completion.
• Perform post-preparation on system refresh.
• Find the root cause of unresolved tickets.
• Download, and upload the data files, and co-files from one system to another.
• Send emails to the appropriate team for coordination if the request is for the Basis team or not.
Experience as IT Administrator / Information Technology Officer
Chem Master Industrial Trade
16 March 2009
16 July 2010
• Gather all the information in the clients’ computers such as documents, business program options, and other necessary data that has not been related to work business tasks.
• Reinstall the business programs and restore the company data including the program options as the same setup before.
• Create and send reports as documented record files to the supervisor.
• Patching and crimping UTP network cables to make straight-through and cross-over LAN cables.
• Copying the business documents for an individual user as a reference or backup copy to the system.
• Format the computer to remove all unnecessary files that are not something to do or not related to
work such as MP3s, personal pictures, videos, and other unwanted files that can cause space on hard drives.
• Replace dysfunctional hardware, install operating systems, and other business-related application programs.
Experience as SAP Basis / Information Technology Administrator
NorthGate Arinso
02 August 2010
31 December 2010
• Monitoring ticketing tool.
• Resetting password, unlocking user’s ID, and sending mail to the appropriate owner account.
• Transports the modified roles and user groups from the development, test, and to the production system.
• Create and modify mass user accounts, providing proper authorization and limiting the validity based on the requests.
• Create and release TR numbers for the transport requests, setting transports to complete,
quarantine and removing from the RevTrac console, changing the description of the project on RevTrac by request, and creating the transport of copy.
• Asking for approval for the usage of emergency users for urgent and critical requests.
• Create and assign the developer key to the user’s account.
• Providing authorization in the UMT tool table for a password reset.
• Add user group in UG table and transport to the other systems.
• Download and upload the data files and co-files from one system to another.
• Send an email to the appropriate team for coordination, if the request is for the Basis team or not.
Experience as Secretary / Office Administration
TORC International Equipment Trading LLC
23 September 2013
13 March 2015
• Create invoices, cash receipts, cheque receipts, cash payments, cheque payments, local purchase orders, and handle petty cash for office expenses.
• Coordinate with the suppliers, couriers, and customers as well.
• Make a short appointment with the new possible client via email to introduce the company profile, products, and services.
Experience as Application Support Senior Analyst / SAP Security Administrator
Accenture Philippines
16 November 2015
19 January 2019
• Project: Product Bench (Lead – Non-SAP task)
o Generate attendance reports by extracting previous data from the GPH tool, Project Masterlist, Sick Leave, and Vacation Leave files.
o Generate IG Masterlist by extracting previous data from current attendance and previous data of IG Master list.
o Report to the project manager the status of the number of resources in the project every Monday.
o Report to AMT leads about the aging status of project resources per IG.
• Project: CapitaLand Singapore
o Perform the Script Recording and Playback for user and role mass creation.
o Update authorization via SAP Central Management Console and SAP Gui to access the Business Object Launchpad.
o Provide authorization to access SAP Fiori on front-end and back-end systems.
o Investigate the missing authorization object issue.
o Create a table of authorization groups in SAP and assign an authorization group to a table group.
o Assist in configuring, testing, and validating SAP Security.
o Troubleshoot user access issues.
o Perform security audits to ensure compliance.
o Maintain and update various security roles and profiles.
o Ensure data accuracy and integrity.
o Collaborate with other teams to implement security best practices.
o Prepare technical documentation.
o Monitored SAP user access to the system and service now ticketing tool.
o Resolved access and security problems in SAP systems.
o Implemented system access controls, user access management, and user authentication.
o Designed, configured, and tested SAP authorization objects, profiles, roles, and users.
o Implemented security policies, standards, and procedures by SAP best practices.
• Project: Kerry Global Applications AD Ireland
o Reorg activity by deleting tables after archiving.
o Monitoring of jobs after the reorg process.
o Documentation of Reorg and programs used to process the activity.
o Deletion of archiving objects in FI_DOCUMNT.
o System Monitoring.
o Client Copy
o Transport request.
• Project: Kerry Connect
o Job monitoring.
o Create and run housekeeping jobs to delete the data that is no longer needed to the system.
• Project: Coca-Cola Refreshments North America
o Perform transport requests using theRevTrac console.
o Create documentation regarding the Transport process.
Bachelor 21 April 2004
Bachelor of Science in Computer Science at AMA Computer College-East Rizal AntipoloComputer Science Certification
ADM 900 SAP Security Fundamental Systems