Experience as IT Technician

• Employer

  Universal Computers

• From

  12 February 2018

• To

  20 May 2019

• Detail

  1. Hardware Maintenance: Regularly maintained office PCs, networks, and mobile devices, ensuring
  peak performance and minimal downtime.
  2. Technical Guidance: Assisted end-users by breaking down complex technical processes into
  understandable steps during troubleshooting sessions.
  3. System Deployments: Managed the rollout of system-wide operating systems and software,
  addressing any installation and compatibility challenges.
  4. Operational Surveillance: Conducted real-time monitoring of systems, promptly detecting and
  rectifying anomalies.
  5. Configuration Expertise: Tailored systems to fit specific software and hardware frameworks,
  guaranteeing alignment with organizational standards

Experience as IT Support

• Employer

  SocialAce

• From

  03 August 2020

• To

  28 April 2022

• Detail

  1. Customer Support & Training: Provided IT assistance to new customers, offering tailored training to
  enhance satisfaction and reduce user frustrations.
  2. Issue Resolution: Rapidly identified and resolved technical issues, restoring service functionality, and
  swiftly responded to network faults to minimize downtime.
  3. System Monitoring & Troubleshooting: Proactively monitored operational systems, detecting and
  rectifying errors in real-time.
  4. Onboarding & Configuration: Oversaw hardware configuration and granted system permissions,
  ensuring streamlined onboarding for new employees.
  5. Team Collaboration: Actively contributed to the development of technical support best practices,
  sharing expertise and fostering team knowledge growth.

Experience as Freelance Social Media Marketing

• Employer

  Freelancer

• From

  02 March 2020

• To

  25 January 2022

• Detail

  1. Strategic Development: Crafted tailored social media strategies and content to align with client brand
  images, effectively driving their marketing goals on multiple platforms.
  2. Account Management: Oversaw comprehensive social media account activities, from post scheduling
  to engagement metric monitoring, ensuring vibrant online presence.
  3. Audience Engagement: Identified target audiences and implemented growth strategies, paired with
  effective paid advertising campaigns to boost reach and conversions.
  4. Performance Analytics: Utilized advanced tools to track and report on social media performance,
  delivering insights to clients for continuous strategy optimization.
  5. Trend Adaptation & Client Relations: Stayed updated with industry best practices, ensuring cuttingedge campaign delivery, and maintained close collaborations with clients to meet their objectives and
  gather feedback.

Experience as Network Administrator

• Employer

  Foretag

• From

  09 August 2022

• To

  15 November 2022

• Detail

  1. Infrastructure Maintenance: Oversee and support servers, desktops, switches, routers, firewalls, and
  other essential hardware.
  2. Software Management: Ensure timely updates of software, firmware, and manage the installation and
  repair of software on company devices, both on-site and remotely.
  3. Network & Security: Uphold network rules, security policies, and troubleshoot network-related issues,
  including telephonic system concerns.
  4. End-User Support: Provide comprehensive assistance for MS Windows, Office Suite, and ensure
  backups are operational daily/nightly.
  5. Peripheral & Resource Management: Maintain computer peripherals such as printers, scanners, and
  monitors, and oversee the creation and management of network sharing folders.

Experience as Junior Processing Associate

• Employer

  Emirates NBD

• From

  21 November 2022

• To

  13 April 2023

• Detail

  1. Assisting with loan application processing: Collecting and reviewing loan application documents,
  verifying customer information, and ensuring compliance with lending policies and regulations.
  2. Managing customer accounts: Updating customer information, maintaining accurate records, and
  addressing account inquiries or issues.
  3. Coordinating with internal teams: Collaborating with underwriters, loan officers, and other
  stakeholders to ensure smooth and efficient loan processing and timely resolution of customer requests.
  4. Document preparation: Preparing loan agreements, contracts, and other necessary documentation
  while ensuring accuracy and adherence to legal and regulatory requirements.
  5. Supporting administrative tasks: Performing data entry, filing, and other administrative duties to
  maintain organized and up-to-date records.
  6. Providing customer service: Assisting customers with inquiries, resolving concerns, and ensuring a
  positive customer experience throughout the loan process.
  7. Following compliance guidelines: Adhering to regulatory and internal policies, ensuring proper
  documentation and information security to mitigate risks.