Tawafik Sangoli
Automotive warranty, Sales & Administration
Sharjah
Summary of Career
1. To successfully develop & implement warranty claims minimizing both labor & material cost.
2. Performing research and preparation of customize warranty papers for work
3. Review of all warranty claims and administer it with warranty awarded.
4. Dealing with Business channel partners for settlement of warranty issues.
5. Generation of credit notes, auditing of the job cards for warranty claim.
6. Co-ordination with accounts department and settlement of warranty claims.
7. Timely generation of scrap list for the failed parts.
8. To ensure all warranty paperwork is properly documented.
9. Submission of claims on DMS (ORACLE SEIBEL and VALUE CHAIN MANAGEMENT)
10. Tagging and dispatching failed parts to the Manufacturer.
Experience as Pre-owned Car Sales Consultant
Counto Motors Mercedes Benz, Goa India
06 April 2017
21 February 2018
*Evaluation & refurbishment work on used cars and reselling/marketing of the cars.
* Working on dealer portals (E-Dealer Mercedes Benz Germany/ Mercedes Benz Certified)
Experience as Warranty Administrator
Caculo Ford
05 February 2014
24 November 2016
*Management/ Monitoring of all warranty claims/procedures.
* Allocation of warranty as per subject to terms & conditions mentioned in owner’s manual.
* To ensure all warranty paperwork is properly documented.
* Co-ordination with accounts department and settlement of warranty claims.
* Generation of major concerns with Ford Hotline team over proservicetech.com
* Maintenance of all warranty data in DMS, Fordservice2, proservicetech.com, portals and excel.
* Tagging and dispatching failed parts to the Manufacturer.
Experience as Warranty Executive
N. D Naik, Tata Motors Dealer, Goa India
23 July 2011
02 January 2014
*To successfully develop & implement warranty claims minimizing both labor & material cost.
* Performing research and preparation of customize warranty papers for work
* Preparing and maintaining documents according to distributors and manufacturer requirements.
* Review of all warranty claims and administer it with warranty awarded.
* Decisions related to warranty approvals/rejections, investigations of faulty parts.
* Keeping customer & service records organized neatly into a comprehensive filing system.
* Dealing with Business channel partners for settlement of warranty issues.
* Submission of claims on DMS (ORACLE SEIBEL and VALUE CHAIN MANAGEMENT)
* Tagging and positioning of defective parts and sending it to manufacturer.
* Generation of credit notes, auditing of the job cards for warranty claim.
* Timely generation of scrap list for the failed parts.
Experience as Trainee Technician
Sharayu Toyota Dealer, Goa India
04 February 2011
13 July 2011
Inspection and diagnosis of vehicle issues.
* Conducting routine maintenance work aiming to vehicle functionality.
* Scheduling future maintenance sessions and advice on good vehicle use.
* Emissions inspection, diagnostic testing of vehicles.
* Replacement of worn components.
* Conduction repair as per Toyota repair Manuals.
Bachelor 30 May 2015
Bachelor Of CommerceOther 10 August 2011
Industrial Training Institute Farmagudi Goa India 2 Year course In Automobile Sector