Sagar
Customer Service, Operations, Banking, Sales & Marketing, Logistics & Supply Chain
Dubai
Summary of Career
1. A Customer Happiness Champion,
2. Worked in non banking financial company in a dynamic background
3. Brought up in the UAE, well versed with UAE business environment
4. Educated in UAE with the highest qualification as MBA in Quality & Operations Management
5. Worked as Sr Operations Executive in Carrier Middle East Limited for over 7 years
6. Also experienced working in a British Managed events company, was also the focal point of contact for Expo2020 project
7. Coordinating office activities and operations to secure efficiency and compliance to company policies.
8. Looking for roles in Sales, Business Development, Customer Service, Logistics, Supply Chain Management & Operations
9. Available to join immediately
10. Available to join immediately
Experience as Sr Customer Care Specialist
Dubai first
03 June 2007
29 November 2012
Providing customer service related to bank account details, customer retention, educating customers of various banking products & services, addressing customer complaints,
• Conducting in-house training sessions for new inductees
• Coordinating with other departments in relation to customer related services
• Banking systems worked on web-based applications CMS, Vision Plus, Finn One CAS, LMS, RAPS, CLMS, & LBMS
• Completed trainings related to Call center operations, Anti-money laundering, Sales, Customer Services, Handling Disputes.
Experience as Sr Operations Executive
Carrier Middle East Limited
09 December 2012
15 December 2019
My core function was Business development & sales generation requesting for sales inquiries & participation in building a business relationship. Once the inquiry was generated, the sales relationship process began with passing on the quotation/pricing, interacting with the customer, ensuring a participation in the sales process & finally procuring the order.
• As an operation executive my role included forwarding correspondences to respective departments, Communicate the clients for their requirements, coordinating between clients & in-house team to check deadlines, Vendor sourcing & management, checking materials required for projects, assigning teams for job completing and ensuring the project was completed on time.
• Post Sales, my responsibilities included maintaining customer relationships, follow up on future sales & maintaining the relationship to ensure future business
• Was handling the customer satisfaction & relationship maintenance for client include ENOC, Carrefour, Choithram, Lulu, Union Cooperative Society, Viva Supermarkets & Aswaaq
• Other duties included - Ensure Health & Safety Rules and Regulations are adhered to keeping in mind International Standards Organization (ISO) & Achieving Competitive Excellence (ACE) standards, Inspecting the uniform, tools, documentation & legal formalities were at par with company standards, Conduct in-house audits for equipment, material & tools
• Knowledge of SAP & Microsoft Dynamics GP.
Notable Accomplishment – in 2017, ENOC EPPCO had awarded Carrier the maintenance of refrigeration equipment’s in 40 sites for a trial period of 3 months, this being a key account, I was assigned this & after the end of trial period, additional 150 sites were also awarded to Carrier & because of this accomplishment not only was I promoted to a senior position but was also awarded Best Employee in maintaining quality standards in 2017.
Experience as Project Installation Manager
Prolab Digital LLC
02 February 2020
30 April 2020
Assigning of staff for various installation projects 24/7.
Overseeing of loading & unloading of material to and from projects and ensuring materials are handed over to respective departments.
•Accreditation of staff for various malls in UAE and other locations as per client locations
•Ensuring health and safety procedures are adhered.
•Handling of sub-contractor staff and assigning them on various jobs.
•Analyzation & Auditing of subcontractor timesheets and authorizing for payments.
•Managing, authorizing & documenting of overtime for payroll.
•Coordinated with Project Managers for various job requirements and changes in jobs.
•Handled schedule and administration of staff accordingly.
•Managed staff licenses (IPAF, Scaffolding certificate ETC.) and passes for various installation sites.
•Monitoring and evaluating of staff performance.
•Being the focal point of contact for clients for providing necessary documents for securing permits for site access, clients include Expo2020, Khazna, UAE Cycling Tour 2019-2020 season, F1 Abu Dhabi 2020 season, P&G & Dubai Airports Terminal 1, 2 & 3 & more.
Bachelor 03 June 2009
BBA in International Business ManagementMaster 03 June 2018
MBA in Quality & Operations Mgmt