Muhammad faisal
sharjah
Summary of Career
1. • Customer Service
2. Customer Relationship Management, Conflict Resolution, Complaint Handling
3. Sales Operations: B2B/B2C Sales
4. Lead Generation, Key Account Management
5. • Management: Time Management
6. Team Management
7. Effective Planning and Execution
8. • Software: MS Office
9. Team Player
10. Leadership
Experience as Sales Associate
Apparel Group of Companies
03 April 2016
30 April 2018
• Exceeded weekly and monthly sales targets by 15% through effective customer engagement and cross-selling
• -Supervised and trained a team of 5 sales representatives, resulting in a 40% increase in team productivity
• -Managed store operations, including inventory management, visual merchandising, and customer service
• Analyzed sales data and provided regular reports to the management, enabling them to make informed decisions
Experience as Customer Service Executive
DU Telecom
01 January 2019
31 May 2023
• Meet and greet customers
• Work effectively as an independent and team player
• Coordination and leadership skills
• Effective communication with customers
• Key account management
• Proficient in MS Office
• Help customers with complaints and questions
• Provide information about products and services
• Sometimes involved in sales
Master 30 August 2011
Mass Communication