Experience as CUSTOMER SERVICE COORDINATOR

• Employer

  Inbox Business Technologies

• From

  22 December 2022

• To

  To date

• Detail

  1. Management of teams and individuals
  2. Manage and co-ordinate day-to-day activities within the service
  3. Ensure good practice within services
  4. To establish and maintain effective communication
  5. Participate in the On-Call system
  6. Assessing the service needs of clients and linking them to the appropriate resources and providers
  7. Scheduling appointments for clients, answering phones and tracking clients' service records
  8. Evaluating the quality of all services and identifying areas that need improvements
  9. Respond customer via emails
  10. Ticket generation on incident management
  11. Follow up customer calls where necessary
  12. Escalate and drive resolution of support issues Route calls to appropriate resource
  13. Handling difficult customers
  14. Handling dell partner portal Coordinating with Dell and DHL for shipments and other issues
  15. Managing follow-ups and feedbacks

Experience as SERVICE AMBASSADOR

• Employer

  Bank ALfalah Ltd

• From

  19 March 2019

• To

  11 October 2021

• Detail

  1. Greeting customer
  2. Answering and forwarding phone calls
  3. Handling front desk and being a first interaction point for customer
  4. Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  5. Guiding customer according to their needs Customer service
  6. Responding to customers via calls and email
  7. Coordination with other departments for follow-ups on all matters
  8. Provides administrative support to ensure efficient office operations
  9. Perform other clerical receptionist duties such as filing, and photocopying
  10. Arranging couriers
  11. Sorting and distributing post
  12. Handling documents
  13. Data entry and management
  14. Taking follow-ups on customer request
  15. Making calls for customer feedback
  16. Managing lower staff to ensure day to day activities are properly done
  17. Office management to ensure all processes and documents are completed and at their right place
  18. Supports team in all office-related tasks