Experience as operations officer

• Employer

  VFS Global

• From

  01 September 2017

• To

  28 February 2018

• Detail

   Provide excellent Customer service in order to build and maintain strong relationship with customers and handle customer complaint and queries to be resolved accurately and quickly.
   Develop and implement plans to improve operational effectiveness and efficiency.
   Set operational goals to meet and exceed performance expectations.
   Managed and independently resolved customer issues and complaints regarding travel plans and booked packages